Failed to insert media on mobile app

jacky811555815 · Member · Aug 8, 2018 at 7:52 pm
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Hi,
I have a issue when I try to upload image to my post on WordPress mobile app. I’m using an iphone.
Here is the issue: ‘Failed to insert media. Please tap for options’.
Here is the issue detail: ‘The operation couldn’t be completed. (WordPressKit.WordPressOrgXMLRPCApiError error2.)’
Please help me with this issue.
Thank you so much!
Jacky
torres126 · Member · Aug 8, 2018 at 7:57 pm
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Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

Hope this gets resolved soon. :)
timethief · Member · Aug 8, 2018 at 8:09 pm
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Have you checked out App resources for iOS and Android users https://apps.wordpress.org/support/ ?

Please provide this information:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
staff-zinnia · Staff · Aug 8, 2018 at 8:53 pm
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Hi Jacky –

What’s the size of the image? Try reducing it before you upload it.

Another option is to try using a different internet connection or even the cellular data option. Let me know if either of those work.
jacky811555815 · Member · Aug 9, 2018 at 6:11 pm
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I will try this. Thank you so much!
jacky811555815 · Member · Aug 9, 2018 at 6:13 pm
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I am using iphone X. And I use the worpress mobile app , not a browser. Thank you!

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