Error updating products, pages and posts.

  • I have a shop with woocommerce for almost 1 year, and recently I decided to make some deep changes. In the beginning everything was fine, but in the last 3 days whenever I try to add a product, change a page or even modify a page, the website crashes for some time and without saving the changes made. I tried to talk to my hosting support, but it didn’t help at all. I think maybe it’s a problem with apache, because I saw a related error in the log. I would like some help from the community. I’m counting on you!

    The blog I need help with is: (visible only to logged in users)

  • Hi. I am so glad to assist you today.

    It looks like you’re using wordpress.org, and not wordpress.org. I will be unable to assist you with wordpress.org. WordPress.com and wordpress.org are different. WordPress.com is a free blog and website creation platform that already is prepackaged with hosting, and has all the necessary tools to build a website. WordPress.org is a software that you can link to any web hosting provider and you can use the free tools and plug ins to easily build your site. Sense

    Sense wordpress.com already comes with hosting, then if you were using wordpress.com that means that you wead not have a third-party hosting provider. For more information on the difference, you can click here: https://wordpress.com/go/business-website-guidance/wordpress-com-vs-wordpress-org

    In the future, if you need help with wordpress.org, you may choose to check out the wordpress.org forums at: https://wordpress.org/support/forums

    Hope that helped.

    Regards.

  • Hi @balctormend2015! For questions regarding WooCommerce, you’ll want to choose one of the following two paths for support.

    A. If your website is running the open source WordPress software on your own web hosting with a paid WooCommerce extension, you can open a ticket here: https://woocommerce.com/my-account/create-a-ticket/

    B. If your website is running the open source WordPress software without a paid WooCommerce extension, post in the WordPress.org WooCommerce forum: https://wordpress.org/support/plugin/woocommerce


    @storygenie5
    – when you have a moment please review the Forum Volunteers guide here: https://wordpress.com/support/wordpress-com-volunteers/ – Be sure to re-read your work before you click the submit button. And if you’re not sure about something, research previous replies from staff and seasoned volunteers to similar questions to help aid in your responses. Thank you so much for helping out and we’ll see you around! :)

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