Editing disruptions WordPress.com for Jetpack connected site

ideafaktory · Member · Mar 9, 2018 at 11:59 pm
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As I’m writing posts, if Jetpack fails to connect, the entire screen jumps up, losing my place in the post to display a connection error. This is awful, disruptive design. You can show a subtle notification without disrupting the entire editing process then save when it reconnects.

Second, why does it disconnect so often? What causes that?

The blog I need help with is: (visible only to logged in users)
shubhamgmath · Member · Mar 10, 2018 at 1:31 am
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Hi

I am tagging this post as ‘modlook’ for Staff assistance please wait for some time they will get back to you on this
timethief · Member · Mar 10, 2018 at 2:45 am
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Hello there,

I’m sorry to say that you are posting to the wrong support forum. That site is not on WordPress.COM servers.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.

Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
See also https://apps.wordpress.org/support/ for app support.
fstat · Staff · Mar 10, 2018 at 9:47 am
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Hi there,

I suggest reinstalling the latest version of the Jetpack plugin and reconnect it to your WordPress.com account.

If you’re still having trouble with this please contact Jetpack directly here:

Contact Support
lance · Member · Mar 15, 2018 at 6:00 pm
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Hi ideafaktory, I know you’ve been communicating directly with support as well, but wanted to send an update here for reference to other people.

The UI bug with the editor jumping is fixed now.

Bug report: https://github.com/Automattic/wp-calypso/issues/21484
Change made: https://github.com/Automattic/wp-calypso/pull/22956

Thanks for being patient with this, I know it was disruptive to your workflow.

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