Edge Browser defaulting to mobile view?

  • suethomas1 · Member ·

    I recently switched to using the Edge browser. Just now I was looking at my website and realised the layout had all changed – it looks like a mobile layout, with no side panels, just everything in a vertical line. I spent ages fiddling with it, then checked it in Chrome and Firefox and found that it’s fine there – the side panel is where it should be, on the right, widgets and all.

    It looks to me as if it’s defaulting to mobile when I’m actually on a Win 10 laptop.

    Has anyone else had this and found a way to fix it?

    thanks
    Sue

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi Sue,

    Can you check the version number of Edge for me? You can use https://supportdetails.com/ to check that.

    I checked your site in Edge on both Windows 10 and MacOS, and your site looks normal to me.

    Please take a screen shot of what you see:

    Take a Screenshot

    You can then upload that directly to the media library at My Site ->Site ->Media, and we’ll be able to see it there.

  • suethomas1 · Member ·

    Thanks, sorry for the delay in replying. The problem is still there and I will do this today.

  • suethomas1 · Member ·

    Hi again

    When I used the link you supplied to check my Edge v number, it told me I was using Chrome 85.0.4183.83, which I was not! However, I found out that the Edge Version is 85.0.564.44 (Official build) (64-bit)

    Re browser screen grabs, I have uploaded 3 to my media library – Edge, Chrome and Firefox.

    I hope you can solve this mystery for me!

    many thanks
    Sue

  • staff-blorbo · Staff ·

    You have a fully responsive theme, so it will; trigger the mobile view based on screen size.

    Do you have Edge’s browser window just as wide as the other two browsers?

  • suethomas1 · Member ·

    yes the Edge browser window is exactly the same size – full screen – as far as I can see. So, I’m guessing this isn’t a problem you’ve come across much before? It’s very disorientating – how can I ever be certain that others can see the site as I have designed it? Maybe I should speak to the template designers.

    thanks for checking it out anyway.

    sue

  • staff-blorbo · Staff ·

    Yes, I’m not seeing that myself. Edge also uses Chromium for its rendering engine, so it should match Chrome.

    First, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

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