e-mails not coming through

  • pseudotours · Member ·

    Hello,
    I have a page for tours on WordPress.org, the page is https://pseudotours.wordpress.com/
    Under ‘Register’ there is a contact form. Last week I received a call from a person who had sent an e-mail via the contact form and it had not come through to the e-mail address on which I receive these mails. Before, there hasn’t been delays neither have e-mails not come through. This person’s e-mail came through about a week later after she had sent it. I myself sent a control e-mail via the contact form last week and it has not come through. Could you help? It’s important to get this fixed.

    Thank you in advance,

    The blog I need help with is: (visible only to logged in users)

  • vaidehisingh · Member ·

    Hi there,

    I have a page for tours on WordPress.org, the page is https://pseudotours.wordpress.com/

    Before proceeding to your query, allow me to help you with the difference between WordPress.com and WordPress.

    WordPress.org is a platform that offers a free open source software, WordPress using which users can create a self-hosted WordPress website. To create a self-hosted WordPress site, users require a hosting provider, a domain, and WordPress. On the other hand, WordPress.com is a publishing platform that helps the users in having their own website without worrying about hosting providers or domains. See this support document for more details on this: https://en.support.wordpress.com/com-vs-org/. This forum is to help the users of WordPress.com while the users having queries regarding self-hosted WordPress sites, look for the solution here: wordpress.org/support.

    So your website, https://pseudotours.wordpress.com/, is a WordPress.com website and not a self-hosted WordPress site developed on the software taken from WordPress.org.

    Under ‘Register’ there is a contact form. Last week I received a call from a person who had sent an e-mail via the contact form and it had not come through to the e-mail address on which I receive these mails. Before, there hasn’t been delays neither have e-mails not come through. This person’s e-mail came through about a week later after she had sent it. I myself sent a control e-mail via the contact form last week and it has not come through. Could you help? It’s important to get this fixed.

    Consider checking your email address in the WordPress.com accounts. When the readers fill the contact form, it is emailed to the author to the email address that they have in their WordPress.com accounts. Find it here.

    Let me know if this works.

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