Domain deleted / E-Mail forwarding

en WordPress.com Forums Domain deleted / E-Mail forwarding

• 

  essenundessenlassen · Member · Apr 22, 2016 at 9:53 am

  • Copy link
  • Add topic to favorites

  Dear Sir and Madame,
  it is completely confusing. We ordered the domain essenundessenlassen.com for our blog and it worked fine so far. Afterwards we wanted to create an email forward but it’s not possible as you described in your support article. It’s always linking to Google. Out of a sudden, the domain essenundessenlassen.com is not being displayed in the back end – but the page is still visible at the front end. Could you please help us with this topic?

  Best regards,
  Michael

  The blog I need help with is: (visible only to logged in users)

• 

  essenundessenlassen · Member · Apr 24, 2016 at 11:21 am

  • Copy link

  There is a serious problem with your settings on wordpress.com and nobody can help?

• 

  essenundessenlassen · Member · Apr 25, 2016 at 7:40 pm

  • Copy link

  Good evening, we started this topic 3 days ago but no reply by now. Could you please assist? It’s a technical issue in the background and we have no clue how to proceed.

• 

  supernovia · Staff · Apr 25, 2016 at 7:56 pm

  • Copy link

  Hi @essenundessenlassen, please be sure to log into the account you used to purchase the upgrade. Then you can get in touch with support directly instead of posting in the community forums:
  https://wordpress.com/help/contact

  We’ll reach out via email to the owners of the account. Cheers!

• 

  essenundessenlassen · Member · Apr 25, 2016 at 9:24 pm

  • Copy link

  Thanks, Supernovia for your quick reply. But that’s the problem. The domain is not shown under the account. The free domain is showing instead (but the domain “essenundessenlassen.com” is still pointing to the right page). Could you please have a look at it?

• 

  supernovia · Staff · Apr 25, 2016 at 11:59 pm

  • Copy link

  Hi @essenundessenlassen, sure. The trouble is that under this account, you have just https://essenundessenlassensite.wordpress.com/ — which is a free site without any domain upgrades.

  Another account owns the domain essenundessenlassen.com , and unless you are logged into that account, you will not see its settings.

  Can you log out by going here: https://wordpress.com/me and clicking Sign Out, then sign again on using the email address that received the receipt for the domain? That account will be able to access the domain’s settings, and it will get direct support.

• 

  essenundessenlassenblog · Member · Apr 26, 2016 at 11:56 am

  • Copy link

  Thanks for your help – it seems that the user has been changed since the domain upgrade. That caused the confusion. Topic solved.

• 

  supernovia · Staff · Apr 27, 2016 at 2:53 am

  • Copy link

  Perfect. Cheers!

• The topic ‘Domain deleted / E-Mail forwarding’ is closed to new replies.