domain access

orligruber · Member · Jan 20, 2018 at 7:17 pm
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I dont see any option to access into my domain management in order to update the dns.

the strange thing is that i dont see the domain zebarie.com expired as it have another year and the dns is pointing now to ns1 ns2 wordpress.com

so how i can change this dns?

The blog I need help with is: (visible only to logged in users)
timethief · Member · Jan 20, 2018 at 10:00 pm
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When I click the domain link http://zebarie.com/ I get this error message:

You can’t get there from here (site_id mismatch error). This happens when an external blog (a self-hosted blog using the Stats plugin) is pointed to WordPress.com by DNS. If you are trying to migrate away from WordPress.com, please update your DNS to point the domain to your own server. Otherwise please contact WordPress.com support and explain what you were trying to do, what steps you took, what you expected to happen, and what actually happened. It’s probably Andy’s fault.

This thread is already tagged for Staff assistance, please be patient while waiting as it’s a weekend and fewer Staff are available.
timethief · Member · Jan 20, 2018 at 10:03 pm
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so how i can change this dns?

Will you please state exactly what it is that you want to do and what your end goal is?
orligruber · Member · Jan 20, 2018 at 10:12 pm
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the end goal is to access my domain so i can change the dns to point to the self hosted wp site. and I can’t see option to manage the domain, this domain was purchased with wordpress and maybe i lose access because i forgot to renew. and i can’t seems even to see option to renew this domain.

on who is i still see expiration date for next year. so this is also confusion for me.
timethief · Member · Jan 20, 2018 at 10:14 pm
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Are you trying to use this step by step process to change the nemaservers: Point a WordPress.com Domain to GoDaddy https://en.support.wordpress.com/move-domain/change-name-servers/point-a-wordpress-com-domain-to-godaddy/?
timethief · Member · Jan 20, 2018 at 10:16 pm
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EDIT: nemaservers: above was meant to be nameservers. Sorry. :(
orligruber · Member · Jan 20, 2018 at 10:25 pm
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i dont see any access to manage my domain on wordpress.com
this is why i can’t even change the dns.

so if i forgot to renew the domin, how come the expiration date i see on who.is sites are next year?
timethief · Member · Jan 20, 2018 at 10:28 pm
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I do not see this coming up as an expired domain and I am unable to assist you so please wait patiently for Staff to respond here.
orligruber · Member · Jan 20, 2018 at 10:30 pm
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ok thank you very much, i will wait for staff to respond.
timethief · Member · Jan 20, 2018 at 10:31 pm
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You’re welcome and not to worry as they will help you sort this as soon as they can.
staff-zinnia · Staff · Jan 21, 2018 at 1:12 pm
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Good morning –

I’m having a look at this. Hang tight and I’ll be back with more information. It might require a second cup of coffee this morning ;)
orligruber · Member · Jan 21, 2018 at 1:26 pm
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Good morning,
thank you, waiting :)
staff-zinnia · Staff · Jan 21, 2018 at 4:20 pm
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I’ve sent a note to our domain partner asking them to restore the cancellation. We should hear back in 2-3 days and will be in touch at that time.
orligruber · Member · Jan 21, 2018 at 5:42 pm
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great, thank you
staff-happychia · Staff · Jan 21, 2018 at 8:18 pm
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Our domain partner has restored your domain and I have added the domain to your WordPress.com account.

Your domain has non WordPress.com name servers which means, your domain is pointing to a site that’s hosted elsewhere, not on WordPress.com.

Hope that is how you would like to use your domain, but if not, please let us know which site would you like to use your domain with, and we will be happy to help you further :)
orligruber · Member · Jan 22, 2018 at 12:20 pm
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thank you very much, site is loading fine now.
i want to have more control over my domain, I would like to move the domain into namecheap,

i have tried to access domain manger here
https://wordpress.com/domains/manage/zebarie.com

when i click on the domain in the manager it not doing anything
https://www.screencast.com/t/eGEIYCyE4kT0

i am trying to follow this guide.
https://en.support.wordpress.com/move-domain/transfer-domain-registration/
gemmacevans · Staff · Jan 24, 2018 at 11:13 am
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Hi orligruber

Are you able to initiate the transfer to Namecheap using this link?

https://wordpress.com/domains/manage/zebarie.com/transfer/out/zebarie.wordpress.com

Let me know if that works for you.

Thanks!
orligruber · Member · Jan 24, 2018 at 3:34 pm
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Perfect it’s working, thank you very much for all the support.
gemmacevans · Staff · Jan 24, 2018 at 3:56 pm
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You’re very welcome! I’ll be here if you need any further help.
orligruber · Member · Jan 26, 2018 at 1:18 pm
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Hi,
I have started the domain transfer process, and it was rejected. not clear why.

could you please check?

here is the rejection email
————————

———————————————————————-
Namecheap.com
Domain Transfer Cancelled : zebarie.com
Date: 1/26/2018 8:00:18 AM
———————————————————————-

This notice is to inform you that your domain transfer was cancelled
for the reason mentioned below.

[redacted]

Reason for Cancellation :
Canceled – The current registrar has rejected transfer (please contact them for details)

The refund for this cancelled transfer has been issued to your Namecheap account. In rare cases, it might take up to 24 hours for the refund to be available in your account. Once the funds are available, you may use them to resubmit the transfer if you wish.

If you have any questions or concerns, feel free to contact us at https://support.namecheap.com/

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