Desktop App Freezing

jayminemichele · Member · Oct 18, 2016 at 8:36 pm
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When I open the desktop app on my Mac it opens to the stat page. It stays open for a few seconds, but doesn’t respond to anything I do, then it goes to a blank screen and won’t do anything else from there. I’ve tried to sign out and that didn’t work, and I have even deleted the app and it wouldn’t work when I re-downloaded. What else can I do to make the app work?

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timethief · Member · Oct 18, 2016 at 8:39 pm
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Please see https://apps.wordpress.org/support/

I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
staff-zinnia · Staff · Oct 19, 2016 at 2:47 pm
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Howdy!

I have a few more questions.

Have you installed any recent updates to your Mac?
Which version of the app are you running?

Please try to uninstall the app, restart your computer, and then reinstall the app.

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