Customizing Theme Page doesn't work

en WordPress.com Forums Customizing Theme Page doesn't work

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  halfpriceprinters · Member · Apr 8, 2013 at 9:14 am

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  I’ve tried to click on customize my theme, but all that loads is “LOADING CUSTOMIZE TOOLS…..” on the right side.
  I have deleted all my history and cache, turned off the computer and still I’m not able to Customize.

  Please Help

  The blog I need help with is: (visible only to logged in users)

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  justpi · Member · Apr 8, 2013 at 9:50 am

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  See this post of mine:

  The customizer and other settings/options

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  naturescapingdesigns · Member · Apr 8, 2013 at 11:36 pm

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  i am having the same problem.

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  justpi · Member · Apr 9, 2013 at 2:11 am

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  And I’m having the same answer:

  See this post of mine:
  http://wpbtips.wordpress.com/2013/03/28/customizer-and-other-settings-options/

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  naturescapingdesigns · Member · Apr 9, 2013 at 2:28 pm

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  yes, your advice works fine if you are editing the basic appearance options of your blog, but if you have paid for the custom design option to change theme colors, fonts, and CSS, you are still required to enter the Design Tools Customizer to make these changes.

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  naturescapingdesigns · Member · Apr 9, 2013 at 2:36 pm

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  Appearance > Themes > Customize takes me to the Design Tool.

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  justpi · Member · Apr 9, 2013 at 3:54 pm

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  Sorry: most users who ask this question aren’t talking about the Custom Design upgrade. What browser and version are you using?

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  naturescapingdesigns · Member · Apr 10, 2013 at 12:25 am

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  I have now tried Chrome, Firefox, Opera, & Safari on a Mac. I have deleted cookies, rebooted my computer, reset my router, turned off my firewall, and more, but I am still unable to use nor view the Design Tool aside from the black bar on the right side of the page that says “Loading Design Tools”. I tried to access it at work on a PC running Firefox and was able to use it for about 5 minutes, but as soon as I left the Design Tool and tried to go back to it, I got the same result that I do at home on my Mac.

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  naturescapingdesigns · Member · Apr 10, 2013 at 12:26 am

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  All versions of stated browsers were up to date.

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  naturescapingdesigns · Member · Apr 10, 2013 at 12:28 am

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  I should add that before I upgraded to the Custom Design option, I never had a problem using the Design Tool that the basic, free pages come with on Chrome. Also, Adobe Reader is the most current version.

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  justpi · Member · Apr 10, 2013 at 11:00 am

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  Many users have been complaining about this (which is why I wrote the post I originally linked to). I tried various things in my tests blog (I don’t have browser issues etc either), and the issue seems to be related to the front page option you select in Settings > Reading, so I’m guessing it’s a bug that only WP can fix. You’ve set a static page as your front: try reverting to latest posts and see if this will unblock the tool.

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  naturescapingdesigns · Member · Apr 10, 2013 at 6:13 pm

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  Suddenly it works perfectly. Thank you for your willingness to help fellow WordPress users – WP support was NO HELP whatsoever.

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  michiecat · Staff · Apr 10, 2013 at 11:16 pm

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  I apologize for the inconvenience, and for the delay in responding. I’m glad it is working for you @naturescapingdesigns. If you notice that it’s not working again, please let us know.

  @halfpriceprinters, are you still having problems loading the Customize tools?

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