Currency problem when upgrading to Premium plan
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Hello. I first posted about this problem one month ago (https://en.forums.wordpress.com/topic/change-currency-for-premium-account-plan?replies=1#post-2677718) and nobody ever responded, so I’m starting again because I am losing my patience.
I started my website while in Germany, but reside in the US. I am now back in the US and WordPress still wants to bill me in euros. I read similar topics in this forum and tried everything I could to no avail. When I enter my credit card details and change the country to the US, it still wants to bill me in euros. I tried paying with my American Paypal account the same thing happens: Paypal still wants to bill me in euros and calculates the exchange rate in dollars after I log in. I have been ready to pay to upgrade my plan and buy my own domain name for one month now. Could someone please help me solve this problem??? Thank you.
The blog I need help with is: (visible only to logged in users)
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re: currency conversion
Staff can help with that. See http://wordpress.com/plansYou will require and annually renewable upgrade. There is no monthly payment plan here. All upgrades must be paid for in full at the time of purchase.
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
See here for details of all 3 plans http://store.wordpress.com/bundles/ offered by WordPress.com.
Premium bundle details http://store.wordpress.com/plans/premium/
Premium
WordPress.com Premium $99 US annually
$8.25 per month, billed yearlyThe policy and prices have changed. All new accounts must purchase the Premium bundle of upgrades. Only renewal of an existing domain mapping upgrade is now available at the lower price. See: http://support.wordpress.com/domain-mapping/map-existing-domain/
https://en.support.wordpress.com/domains/
https://en.support.wordpress.com/register-domain/More info:
https://en.forums.wordpress.com/topic/domain-mapping-1118?replies=10#post-2641970Note that each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed.
We all pay in full for every upgrade at the time of purchase. Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/
Read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
There are no premium themes included in the premium upgrade bundle. http://store.wordpress.com/plans/premium/ And every premium theme is individually priced.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Your only options for payment are found here http://en.support.wordpress.com/payment/
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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Thank you for your reply. I am already aware that upgrades are billed annually and that I will be paying in full. I have also looked at all the links you provided, but they do not solve my currency issue. No matter what I do, WordPress wants to bill me in euros, even though I am logged in as Admin and physically in the US. How do I get a member of staff to help? I’ve been trying for a month now. Thanks.
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When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you already.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thank you so much. That’s helpful! I had no idea I had to tag modlook to my question. It is anything, but obvious. I had clicked on Help and just assumed that a member of staff would respond to my problem like on any other website. Hopefully I will hear back soon because this has been driving me insane. Thanks again for your help. I really appreciate.
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Hi @camisard1702, someone flagged your other thread too, so I saw that first since it was older. We’ve replied there. You should be set to pay in Euros already.
I’ll close this thread, but if you need help in the meantime, feel free to reply in the other thread here:
https://en.forums.wordpress.com/topic/change-currency-for-premium-account-plan
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