Cropper Tool Not working correctly

modernmonksofficial · Member · Apr 14, 2021 at 9:58 pm
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Does anyone know why the cropper tool isn’t working? I’ll upload a photo, but then it’s just a really small black box and doesn’t load the image properly. I’m using a jpeg and I’ve tried on multiple browsers and devices.
staff-blorbo · Staff · Apr 14, 2021 at 10:03 pm
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I don’t see any WordPress.com sites under your account here.

What is the URL of the site with the problem?
modernmonksofficial · Member · Apr 14, 2021 at 10:09 pm
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Sorry, I forgot to mention it’s on Gravatar. I’ve even tried clearing my cache and no luck.
modernmonksofficial · Member · Apr 14, 2021 at 10:14 pm
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I got it resolved! The original image I tried uploading was 3k+ pixels in length. I resized my image down to 1k first and the cropper tool worked again.

It would appear there’s some size limitation to getting the cropper tool to work.
supernovia · Staff · Apr 22, 2021 at 9:14 pm
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Thank you! For what it’s worth, today we noticed this bug seems to be intermittent, possibly because of the sizing as you mentioned.

I’ll mention your case here:
https://github.com/Automattic/wp-calypso/issues/52182

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