Comment Moderation Reason
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Is there any way to know why a comment has been moderated?
Which rule was applied?
I had to clean all rules, and some cases users comments still been blocking without reason
Sample: https://tetzner.wordpress.com/wp-admin/comment.php?action=approve&c=247700
The blog I need help with is: (visible only to logged in users)
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Hi there,
Is this happening pretty frequently? Also, is it happening to same user(s)? Let me know, and please provide a few more examples. We may need to direct you to the Akismet team if it is a recurring issue.
Thanks!
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with some users it is frequently (this one from the sample above, twice today)
Isn´t Spam… they hold on manual approval
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So, after you approve one of their comments, that same user’s comments can still get caught by spam?
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Yes… after approved keep stopping on moderation without reason
Today, same user twice and he had past comment approved
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Hi there,
I would contact our Akismet team here:
And let them know what is going on. They may ask you specific users and comments that are being blocked – but they should be able to assist you in what is going on.
Let me know if you have any questions.
Thanks!
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Okay, I looked at your moderation settings and as you say, I couldn’t see any rules that the user was breaking – although, admittedly, I don’t read Portuguese, so I could’ve missed something. All of the moderated words seem to be okay.
I would like to post a test comment if that is okay – then you can approve it, and then I’ll post again to see if it automatically goes through. I think the issue here is that the manual approval is happening intermittently, which is why I wanted to get the Akismet team involved. I don’t know why it would happen for certain users and not others unless there was something specific to that user outside of them simply commenting that is causing the issue.
Let me know if it is okay to post a test comment. Thanks!
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Okay, posted again. Appears that one went through. Let me know what you see on your end.
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Ok no problem with your comments. It seems to be a bug with some users or ip address from posting
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This one, always block
The User, commenter
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And again… same user always sent to moderation no matter what he wrote
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Thanks! I see their display names, but if you can give me the usernames of the few users who are being blocked, I can check and see if it is an IP issue.
Thanks!
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Okay, provide me their emails and I can look up their accounts that way. I will be the only person that can see them, so no worries about posting them here.
Thanks!
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