Changed Phone Number, Unable to Log In w/o Verification Code

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  aliteraturewonderland · Member · Jul 2, 2017 at 1:09 am

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  Hi,

  I’m trying to log into my main account (not this one) and I’m unable to log in due to having the two step authentication active. I’ve changed numbers and no longer have access to get the verification codes to log in. I’ve tried changing the password but it still sends a verification code to the old phone number. I’ve tried the account recovery form but I don’t have any information to verify. Please let me know if there is anything that can be done. Thanks!

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  darciemg · Staff · Jul 2, 2017 at 1:37 am

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  Hi there! What’s the blog address or username that this is for? I’ll add the modlook tag for staff to help, and they should be around soon.

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  aliteraturewonderland · Member · Jul 2, 2017 at 1:44 am

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  address: https://alitwonderland.wordpress.com/
  username: jenmicter

  Thanks for your help, Darcie!

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  gemmacevans · Staff · Jul 3, 2017 at 9:38 am

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  Hi aliteraturewonderland,

  I’ve sent an email to the address we have on file for the owner of that account. For security reasons I can’t share that email address with you, so please check all of your accounts.

  Thanks!

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