Cant send Email due to SMTP error

  • tarasvoice · Member ·

    I’m using Mailster for sending emails and the delivery option is SMTP. I reached out to my webmail provided and they said nothing is wrong with out SMTP settings.

    Whenever I do a test email on WP Mail SMTP, I see these errors.

    An issue was detected.
    This means your test email was unable to be sent.

    Typically this error is returned for one of the following reasons:

    Your web server is blocking the connection.
    Your host is rejecting the connection.

    Please help

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • tarasvoice · Member ·

    The website I need help with is: https://gotaragonline.com/

  • staartmees · Member ·

    We can’t help as your site isn’t running on the wordpress.com platform, nor can we help with third party plugins. You must ask support of Mailster for help.

  • tarasvoice · Member ·

    please see this https://prnt.sc/sOaVgUzcEGVU

  • staartmees · Member ·

    According to https://wordpress.com/site-profiler/https://gotaragonline.com https://gotaragonline.com/ is a self-hosted site, taragonline.com redirects to https://tarasvoice.wordpress.com/

    WordPress.com doesn’t have emailservices; you need to have a third party email provider – https://wordpress.com/support/email-and-smtp-plugins/#set-up-an-smtp-plugin

  • dpteams21 · Member ·

    you’re encountering difficulties with sending emails through SMTP using Mailster and WP Mail SMTP. The error message you received suggests that the issue could be related to your web server blocking the connection or your host rejecting it.

    Here are a few steps you can take to troubleshoot this issue:

    1. Double-check SMTP settings: Ensure that the SMTP settings in both Mailster and WP Mail SMTP are correctly configured. Verify the SMTP server address, port number, encryption method (e.g., SSL/TLS), and authentication credentials (username and password).
    2. Check server configuration: Contact your web hosting provider to confirm whether there are any server-side restrictions or firewall rules that might be blocking SMTP connections. They can also verify if the SMTP service is properly configured and operational on your hosting server.
    3. Review email account settings: Ensure that the email account you’re using for SMTP authentication is correctly set up and active. Double-check the username and password associated with the email account to ensure they are entered correctly in your SMTP settings.
    4. Test with different email accounts: Try sending test emails using different email accounts (if available) to see if the issue persists. This can help determine if the problem is specific to one email account or affects all outgoing emails.
    5. Use alternative SMTP service: Consider using a third-party SMTP service (e.g., Gmail SMTP, SendGrid, Amazon SES) instead of relying on your web hosting provider’s SMTP server. Some hosting providers have restrictions on outgoing emails, and using an external SMTP service can bypass these limitations.
    6. Review error logs: Check the error logs or diagnostic tools provided by your hosting provider or SMTP service to identify any specific error codes or messages that might indicate the cause of the problem.

    If you’ve gone through these steps and are still experiencing issues, you may need to reach out to your web hosting provider’s support team or the support team for Mailster and WP Mail SMTP for further assistance.

  • tarasvoice · Member ·

    @staartmees our domain is purchased through godaddy but is hosted under wordpress, we do have an email server there.

  • tarasvoice · Member ·

    this is the full log error

    Versions:
    WordPress: 6.5.3
    WordPress MS: No
    PHP: 7.4.33
    Easy WP SMTP: 2.3.0

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 111 Additional SMTP info: Connection refused
    Host: smtp.titan.email
    Port: 465
    SMTPSecure:ssl
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1k FIPS 25 Mar 2021

    Debug:
    Email Source: Easy WP SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 111 Additional SMTP info: Connection refused

    SMTP Debug:
    2024-05-20 16:18:37 Connection: opening to ssl://smtp.titan.email:465, timeout=30, options=array()
    2024-05-20 16:18:41 Connection failed. Error #2: stream_socket_client(): unable to connect to ssl://smtp.titan.email:465 (Connection refused) [/home/gotarago/domains/gotaragonline.com/public_html/wp-includes/PHPMailer/SMTP.php line 409]
    2024-05-20 16:18:41 SMTP ERROR: Failed to connect to server: Connection refused (111)

  • staff-cici · Staff ·

    We’ve replied to you via email about your issue.

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