Can't post new topic in premium themes forum?

lchikamoto · Member · Jan 28, 2016 at 5:50 pm
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I have been trying for the past week to post a new topic in https://premium-themes.forums.wordpress.com/forum/arcade Does anyone know why when you log in the post a new topic button goes away but when you are logged out it comes back? I just want help with the dang theme I bought lol!
lchikamoto · Member · Jan 28, 2016 at 5:59 pm
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Really I can’t post a new topic on the whole site in any of the forums https://premium-themes.forums.wordpress.com
lchikamoto · Member · Jan 28, 2016 at 6:18 pm
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So great you buy a premium theme and then can’t utilize the wordpress.com forums for support. LAME!
timethief · Member · Jan 28, 2016 at 6:28 pm
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Our premium themes are licensed for use and available for sale and use ONLY on wordpress.COM hosted blogs.

You must be logged in as Admin under the exact same username account that registered the blog and purchased the premium theme for it to access the premium theme support forum.
1. What is the URL of your wordpress.COM hosted blog?
2. Which username account registered the wordpress.COM blog and purchased the premium theme for it?
3. Which Premium theme did you purchase?
timethief · Member · Jan 28, 2016 at 6:32 pm
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Oops! I see you said Arcade.
https://wordpress.com/themes/arcade/
https://wordpress.com/themes/arcade/support/
https://arcadedemo.wordpress.com/

Please answer my other questions ie. 1 & 2, as the versions of themes we have here for our wordpress.COM software are not the same as the versions of the themes for wordpress.ORG software installs, and we do not provide support for the latter.
lchikamoto · Member · Jan 28, 2016 at 6:45 pm
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the url is undeservedthemovie.com and I’m pretty sure I purchased the theme straight from the developers site https://themes.bavotasan.com/themes/arcade-wordpress-theme/
lchikamoto · Member · Jan 28, 2016 at 6:47 pm
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ah I am using wordpress.org I think
timethief · Member · Jan 28, 2016 at 6:47 pm
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That site is not hosted by wordpress.COM. The theme you have is not the version of the theme that we run here. We do not provide support for it.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
lchikamoto · Member · Jan 28, 2016 at 6:48 pm
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Okay I think I figured it out then
timethief · Member · Jan 28, 2016 at 6:48 pm
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You’re welcome and best wishes.
kathrynwp · Staff · Jan 29, 2016 at 2:17 pm
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It sounds like you’re set, but just in case – you can access support directly from Bavotasan following these directions:

Creating a Support Request

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