Can’t access my site

danalupash21 · Member · Oct 12, 2022 at 6:59 am
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When I tried to enter to my wordpress website it says:
‘A critical error has occurred on this site’

Can you please solve that issue? Because right now I do not have access to my website.

WP.com: Yes
Correct account: Unknown
aleone89 · Staff · Oct 12, 2022 at 8:32 am
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Hello there,

Many thanks for reaching out.

Are you able to confirm the URL of the website that you need assistance with please?
danalupash21 · Member · Oct 12, 2022 at 2:04 pm
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Hello,
http://www.lupashgames.com
staff-doublebassd · Staff · Oct 12, 2022 at 3:37 pm
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Hi there,

I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

It appears the site is hosted with Unified Layer. I’d reach out to them to see if they can assist:

https://www.unifiedlayers.net/login

Also, because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:

https://wordpress.org/support/forum/how-to-and-troubleshooting/

The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.
danalupash21 · Member · Oct 13, 2022 at 7:54 am
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Thank you for your reply.
Can you tell me with which mail I registered to unifiedlayers?

Looking forward to your reply.
Dana
nawaz7940 · Member · Oct 13, 2022 at 8:43 am
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same i also facing this issue
URL“>url
aleone89 · Staff · Oct 13, 2022 at 11:28 am
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Hello @nawaz7940

What is the URL you require assistance with exactly?
danalupash21 · Member · Oct 15, 2022 at 4:11 pm
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Hello I spoke with Bluehost and they fix the problem. They did a restart to the plugins and that fixed the problem. But the Elementor Pro plugin still doesn’t work, and a large part of my website design is done through it. I would appreciate it if you could help me fix this…
supernovia · Staff · Oct 15, 2022 at 7:00 pm
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@danalupash21 If you’re having trouble with the Elementor Pro plugin, I would recommend reaching out to Elementor’s support. Your plugin may need updating or it could be something else:
https://elementor.com/support/

Going forward, these forums are primarily for sites that use our free-tier hosting. We are not quite the same thing as a copy of the free WordPress code that you manage at Bluehost:
https://wordpress.com/free/#plans

But there is a community forum for the free software, over at https://wordpress.org/support/forums/ .

Or, if you would like us to be able to provide maintenance and support going forward, you can import your site to our services. You would need the Business Plan, but bear in mind that includes security, maintenance, direct support, spam protection, backups, and more. We have more info on the differences here:
https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

And a guide for importing the site here: https://wordpress.com/support/import/

I hope this helps!

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