Can't access dashboard

travelbetweenthepages · Member · Jul 1, 2012 at 4:11 pm
Copy link

Add topic to favorites
Can not access dashboard. Is anyone else having this issue?

The blog I need help with is: (visible only to logged in users)
timethief · Member · Jul 1, 2012 at 10:58 pm
Copy link
I am not experiencing this. Please describe exactly what you do and waht happens when you do it.

These are the troubleshooting steps we take whenever any issues like this arise:
clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
using the browser with all extensions or add-ons disabled
updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
resetting your router and modem and rebooting your computer
then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
trying another browser

If those do not work for you then we need to know
(1) how you are connecting to the internet and to WordPress.com. The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. Also note that the main dashboard isn’t designed to work with touch devices through the tablet and smartphone browsers.

(2) exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/
designsimply · Member · Jul 2, 2012 at 4:17 pm
Copy link
We fixed a bug that was causing trouble for IE users over the weekend. You didn’t give very much information about what was going wrong or whether you were trying to access pages on the WordPress.com home page or via the wp-admin pages though, so I’m not sure if it was the same issue. Can you please try accessing your dashboard again now?

No items found.