Cannot upgrade plan

  • alexa00702 · Member ·

    Hello I am trying to purchase a premium plan for a website I want to make but the transaction keeps getting declined. I am using basic plan and I need to upgrade

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: https://www.lovehero.co/
    Basic plan is working fine but want to upgrade

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    The site at lovehero.co is not hosted with us on WordPress.com.

    That site was made using the open source WordPress software, and is hosted by Google Domains. If you’re trying to upgrade your hosting plan at Google, please contact their support directly for help with this.

    We can only help if you’re trying to buy a WordPress.com plan for your WordPress.com site at http://lovehero980690841.wordpress.com/

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