cannot sign in to my admin page
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Hi my adminpage is not recognizing my email or password. I tried to change the password but when it prompted to enter my user name or email it said they are not connected to the site and the se are the credentials i normally use.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Greetings @livepotentialadmin,
What are you exactly attempting to sign in to ? You must already be logged into that account since you may post on this forum.
Please let me know that site’s URL so we can have a look and provide accurate support.
Thanks!
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. In your case, based on nameservers, that appears to be GoDaddy.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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Also, just to clarify, as your site is not hosted on WordPress.com, you need to be logging in here:
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