Cannot log in after changing my cellphone number

Forums / Cannot log in after changing my cellphone number

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  jochenmabuse · Member · Mar 3, 2026 at 3:06 pm

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  I cannot log in. My password is blocked and since I changed my cellphone I cannot receive the SMS code to generate a new password. The help system and the AI seem to be not prepared for such a case.

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  simranvijwani · Staff · Mar 5, 2026 at 2:30 pm

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  Hi there!

  Please submit the Account Recovery form here so our team can help you regain access: https://wordpress.com/wp-login.php?action=recovery

  When you fill it out, include the site URL and mention that you can’t access your two-step codes anymore. Once submitted, our team will review and follow up with the next steps.

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