Cannot log in
-
Hi! We were currently experiencing SMTP issues and I have gone ahead and connected and authenticated our website with Sendinblue to help with the fact that WordPress has been unable to send emails out. Unfortunately, now we cannot also login – which is a new error. I get this message: The email could not be sent due to a technical issue with SMTP: The email could not be sent: SMTP Error: Could not connect to SMTP host.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi there, that is a WordPress.org site hosted with DreamHost, which we can’t help with here.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, try the steps at https://wordpress.org/support/article/resetting-your-password/#through-phpmyadmin
That will walk you through changing the password directly in the database, and you’ll find phpMyAdmin in DreamHost’s panel.
- The topic ‘Cannot log in’ is closed to new replies.
WordPress.com Forums 