cannot delete/add mx records

en WordPress.com Forums cannot delete/add mx records

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  earldaniels · Member · Feb 11, 2016 at 8:54 pm

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  Don’t want to use email forwarding.

  Want to use existing external mail.

  Have removed all forwarders (email is now bouncing!)

  Cannot delete the ‘Mail handled by WordPress.com email forwarding’ – pop-up says ‘The DNS record has been deleted.’ but the MX record does not go away.

  Cannot add an MX record for root domain

  The blog I need help with is: (visible only to logged in users)

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  earldaniels · Member · Feb 11, 2016 at 8:58 pm

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  Actually, the MX record is gone if I do a DNS lookup externally, but it still shows in the wordpress.com control panel….

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  earldaniels · Member · Feb 11, 2016 at 9:29 pm

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  Okay, eventually, the root MX record disappeared from the control panel, but I still cannot add another MX record for root – it says “Invalid Name” if I don’t enter a sub-doamain.

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  timethief · Member · Feb 11, 2016 at 9:36 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  earldaniels · Member · Feb 11, 2016 at 9:38 pm

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  Thank you! I normally self-host so am still a WordPress.com noobie!

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  shawnajroberts · Member · Feb 11, 2016 at 10:21 pm

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  Hi there! Can you please provide us with the MX and other records you need to add for your email host?

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  earldaniels · Member · Feb 11, 2016 at 11:20 pm

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  MX Server address Priority
  ASPMX.L.GOOGLE.COM. 1
  ALT1.ASPMX.L.GOOGLE.COM. 5
  ALT2.ASPMX.L.GOOGLE.COM. 5
  ASPMX2.GOOGLEMAIL.COM. 10
  ASPMX3.GOOGLEMAIL.COM. 10

  Thank you!

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  earldaniels · Member · Feb 13, 2016 at 12:37 am

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  Any help?
  Still getting “Invalid Name” error when trying to add MX record for root domain name….

  Our email has been *down* for more than a day, and this *seems* to be a bug in your DNS utility. Please fix!

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  earldaniels · Member · Feb 13, 2016 at 12:42 am

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  Never mind. This is a known bug that someone else posted the work-around earlier today…. apparently this is a known problem with a known workaround, but documentation sends one to the new broken system.

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  earldaniels · Member · Feb 13, 2016 at 12:42 am

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  From another thread:

  After more digging I found this https://en.forums.wordpress.com/topic/txt-record-cannot-be-created?replies=5#post-2558983

  The situation in my original post is apparently a known bug. The changes can be made at https://wordpress.com/my-domains/ and clicking on edit on the domain.

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