Cannot authorise Google Docs to WordPress account

jedng · Member · Sep 6, 2018 at 12:07 pm
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I’m trying to import a Google Doc article into wordpress. I have jetpack and WordPress add-on for Google doc installed. When I try to open WordPress form Google Docs, I get an error message that ‘Authorization is required to perform this action’.

This was previously working for me and I believe it has something to do with the Chrome Version 69.0.3497.81 update that got rolled out.

The blog I need help with is: (visible only to logged in users)
fstat · Staff · Sep 7, 2018 at 8:34 am
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Hi there,

Looks like you’re in the wrong forum. It appears that you’re using the self-hosted version of WordPress and you need to seek help at the WordPress.org forums:

https://wordpress.org/support/

These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

WordPress.com vs. WordPress.org
staff-zara · Staff · Sep 7, 2018 at 9:28 am
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Hi @fstat,

I hope you don’t mind I jump in here. I wonder if OP was actually referring to the WordPress.com extension for Google Chrome browser (https://chrome.google.com/webstore/detail/wordpresscom/khjnjifipfkgglficmipimgjpbmlbemd?hl=en)?

Where should user seek help if they encountered an issue with that extension?

Thanks.
staff-zinnia · Staff · Sep 7, 2018 at 3:57 pm
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jedng – Could you confirm for us if you’re using the Chrome extension that reginabally inquired about?
jedng · Member · Sep 8, 2018 at 1:00 am
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Hi lizkaroski, reginabally,

No, I’m not referring to wordpress.com extension for Chrome (though I have that installed as well).

I’m referring to wordpress.com ADD-ON within Google Docs. It was working properly until 2 days ago so that I could properly import a Google Doc document into wordpress with formatting intact. Now, it shows an authorisation error.
staff-zara · Staff · Sep 8, 2018 at 2:11 am
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I see. Then I think you’re referring to this: https://chrome.google.com/webstore/detail/wordpresscom-for-google-d/baibkfjlahbcogbckhjljjenalhamjbp

I’m having the same Google Chrome version that you have and I don’t have a problem connecting to my Jetpack-connected self-hosted site.

Have you tried to disconnect it and re-connect again? And try clearing your browser’s cache too.
jedng · Member · Sep 8, 2018 at 2:58 am
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I tried in incognito mode that seems to have fixed it. Thanks for helping a noob out reginabally!
staff-zara · Staff · Sep 8, 2018 at 3:02 am
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Thanks for the update @jedng. :)

If it’s working in incognito mode, then it’s probably the cache or cookies issue. Anyway, glad it’s working for you now.
brookedot · Staff · Sep 8, 2018 at 3:34 am
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hi @jedng,

If you’re still having trouble make sure you’re accepting third-party cookies in your main browser and you don’t have any extensions that could be blocking Google Docs.

Thanks for the assist @staff-zara

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