Cannot access website dashboard

guernseyfinancialmanager · Member · Apr 8, 2021 at 5:08 pm
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The website I am trying to access is guernseyfinancialmanger.com not business-accountant.com which is not the site I need. I can see the website guernseyfinancialmanger.com is added to my clients’ profile but I cannot access that site. Can you help?

The blog I need help with is: (visible only to logged in users)
staff-blorbo · Staff · Apr 8, 2021 at 8:07 pm
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guernseyfinancialmanger.com is not a registered domain name.

What is the correct URL of the site?
guernseyfinancialmanager · Member · Apr 8, 2021 at 8:29 pm
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Apologies it’s guernseyfinancialmanager.com
staff-blorbo · Staff · Apr 8, 2021 at 10:18 pm
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

Your hosting provider’s support team may also be able to assist.
guernseyfinancialmanager · Member · Apr 9, 2021 at 1:56 pm
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Ok thanks very much that’s really helpful. :)

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