Canard Theme Featured Images Not Loading
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Hi, I have a problem with my website that needs to be fixed ASAP as it’s a concept for a job presentation tomorrow. Basically, none of featured images load. It all looks and loads fine in the Customizer, however when visiting the website on my phone or on other computers it just shows black boxes. I’ve checked that the “featured” tags are all correct, experimented with file sizes, etc. Strangely enough when I use a different theme all of the pictures load fine. Is the theme outdated or something? Please help! Thank you. The blog is http://www.perspectivedigital.wordpress.com .
The blog I need help with is: (visible only to logged in users)
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Please note that I have changed the theme to a different one as I need to have it fully functioning for work, but here’s a picture of the Canard theme not working on my website https://imgur.com/a/8me1oF3 . It also doesn’t load featured pictures as a banner at the top, when clicking on the articles, like it’s supposed to.
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Hi there,
This looks like an issue with your browser. Please try the following:
* Clear your browser’s cache and cookies:
* Check that JavaScript is enabled and supported by your browser:
* Disable any ad-blocking and security extensions on your browser
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If all of the above doesn’t work or you have more questions, just let me know and I’ll be happy to help!
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Hi, the problem exists on other browsers on other computers, as well as all mobile devices I’ve tried it on. I also opened the website using private browsing and the issue remained.
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I understand. Here’s what I’m proposing. Leave your site as is until you finish with your presentation and contact us again after it’s over to further investigate it.
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@stephaniebrumbaugh I see two sites on your account, and neither are using Canard. Can you let us know which one has trouble? See these comments too, in case they help:
@perspectivedigital, when I try to view your site with the Canard theme, without applying it, your images are showing up.This theme hasn’t seen recent changes, so I’m not sure what would have caused the images to stop appearing unless it was possibly a temporary network issues.
Also, your imgur link returned a 404, so I couldn’t look at it.
One question though: can you ensure that all of the posts that didn’t show an image, actually have featured images assigned and that those images are large enough to work as a featured image? For Canard, this should be at least 1920 wide by 768 high.
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@supernovia I re-activated Canard and still have the same problem. I’ve tried on multiple devices even after deleting cookies. Do you know what this could be caused by at all? I’ve checked picture resolutions and they all meet the standard. Again, when using Customizer it all works perfectly.
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I see you’ve now switched your site back to the Dyad theme. It’s really not possible for us to check what’s going on without the theme being active on your site.
Can you please activate Canard and leave it active until we’re able to look at it?
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Hello,
My site is experiencing a similar problem. http://www.naturalpestrepellents.com/ it seems that feature images above the fold load but below the fold they are just black boxes. Any help would be greatly appreciated.
Thanks!
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Hi @ryankovalchick,
The issue on your self-hosted site is different to the one this thread is about.
The featured images on your site fail to load because they’re being base64 encoded to improve load time.
This is either being done by a plugin or third-party service. If you’re using any speed optimisation functionality, please check if the issue persists when it’s disabled.
If the issue still persists, please post your own thread in the support forum for the self-hosted version of Canape at:
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Apologies @ryankovalchick, the link to the support forum for the self-hosted version of Canard should be:
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thanks @garysixtyeight you nailed it! Looks like the JetPack lazy loading was doing the base64 encoding.
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Hi, it’s been reactivated on my website. Thanks for the help so far. If you have any more questions please let me know.
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Hi, I’ve re-activated the Canard theme on my website http://www.perspectivedigital.wordpress.com . Please let me know how to fix this, thanks.
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This sounds like it could be related to Lazy Load as @ryankovalchick was experiencing on their self-hosted WordPress site using the same theme and Jetpack’s Lazy Load which we use here on WordPress.com as well.
However, I was unable to replicate on my laptop or mobile browser. If you’re still having trouble could you tell us a bit more some steps to replicate it?
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