bug

vjil · Member · May 22, 2017 at 6:33 pm
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Permanently deleting a post from trash does not work in the Win10 desktop app

The blog I need help with is: (visible only to logged in users)
timethief · Member · May 22, 2017 at 6:35 pm
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vitalieciobanu.com is hosted by CyrusOne
Name Servers:
ns8189.hostgator.com
ns8190.hostgator.com

That site is not hosted by wordpress.COM. It is not on our servers. We provide support only for wordpress.COM hosted sites. You are posting to the wrong support forum.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

re: wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.

re: Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
vjil · Member · May 22, 2017 at 6:37 pm
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Feel free to delete it. My intention was to send that note to WordPress app developers not to a public forum.
kokkieh · Staff · May 23, 2017 at 8:44 am
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Hi there,

Can you please confirm which version of the desktop app you are using?

@timethief

The WordPress desktop app is a WordPress.com/Automattic product, and the self-hosted forums cannot provide any support for that app.
timethief · Member · May 23, 2017 at 3:16 pm
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@kokkieh
Okay and thanks for the heads up (says the lady who does not use any apps).
kokkieh · Staff · May 23, 2017 at 4:47 pm
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@timethief

Any time :)
vjil · Member · May 23, 2017 at 5:28 pm
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@guys
please, don’t overwork :)

Regarding this forum post, it looks like i need to clarify something.
My message was never intended to be posted on a forum.
Desktop WordPress app app says: “Contact us” so only wanted to contact “them” to let them know an issue in the app.
I do not need any help or whatsoever, just wanted to, kind of, submit a bug.

Herman, i can’t answer what version this app is ’cause it’s nowhere to be found in the app itself. Strangely enough, it is not in Programs and Features… Anyway, i installed it from Win10 Store so whatever is the latest published version, that’s the one i have.
kokkieh · Staff · May 24, 2017 at 8:22 am
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We don’t have an app in the Windows store. The WordPress desktop app can only be downloaded from https://apps.wordpress.com/desktop/, so if you downloaded something from the Windows store, it’s not our product.

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