Been charged twice

  • thelowryblog · Member ·

    Hello,

    Please can you check our billing history as we have been charged twice for the below, one on Mar 3 2024 and one on Apr 18 2024.

    Domain Registration
    thelowryblog.com
    Annual subscription

    Thanks,
    Natalie

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aisajib · Staff ·

    Hi there!

    It looks like the domain was renewed automatically, but you renewed it a second time on your dashboard. As a result of two payments, the domain was renewed for two years. The current expiry date of the domain is April 02, 2026.

    We can’t undo a domain renewal, so we can’t set it back to 2025 and issue a refund for the second payment. But the good news is that your domain was renewed for another year as a result of the second payment.

    I also noticed your site had the WordPress.com Creator plan that expired, so your site’s custom themes and plugins were removed. If you want to restore your site to an earlier point, you’ll want to upgrade to the Creator plan again and run a restore.

    The guide below has full instructions for restoring a site after the plan expires.

    WP
    Restore Your Site After The Plan Expires
    in WordPress.com Support
    3 min read
    If your site’s plugin-enabled plan expires, features like plugins and third-party themes are removed from your site. If you wish to recover your website from before, you can resubscribe and restore a backup. Follow the steps in this guide to return your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restore your site is to upgrade to a Creator or

    You can also set your domain as the primary address of your site once you’ve upgraded to a WordPress.com plan. Without a plan, the domain redirects to thelowryblog.wordpress.com, your WordPress.com site address.

    Feel free to let us know if you have more questions.

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