Ads on my site

maomalley · Member · Nov 17, 2022 at 4:41 pm
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Why are there ads on my site when I login from my phone. I’m quite sure I upgraded so I won’t have ads. Do I need to resubscribe again? If so , I never received an email that my
subscription had ended.

WP.com: Yes
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
justjennifer · Member · Nov 17, 2022 at 5:12 pm
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Hey there, if you are logged in with the correct account, you can see if you have an active upgrade plan on your above WordPress.com website here https://wordpress.com/me/purchases

If you don’t see an active plan there, you can renew or subscribe to a new plan either there or in your site’s dashboard at https://wordpress.com/plans/

Since you also mentioned that you didn’t get a notification about a plan expiring, you might want to check that your current email address appears on your account page. https://wordpress.com/me/account

Let us know of you need further help or have any other questions about this.
staff-doublebassd · Staff · Nov 17, 2022 at 6:43 pm
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Hi there,

Your Personal Plan expired 3 days ago (10/14/22) which is why you are now seeing ads on your site. As @justjennifer mentioned, to renew your subscription, please visit https://wordpress.com/plans/

Let me know if you have any questions.

Thank you!

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