Account hacked

elsromeo · Member · Jul 31, 2017 at 7:22 am
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Please contact me so i can log in to our wordpress site.
discokoffing · Member · Jul 31, 2017 at 7:31 am
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Hello elsromeo,

Thanks for reaching out, and I’m sorry to hear you’ve run into issues! Are you certain that your account has been compromised?

We do have steps in place for Account Recovery, located here: https://en.support.wordpress.com/account-recovery/

If you have any questions or concerns about any part of the process, please let me know and I’ll be happy to go over what I can for you!

I hope this helps!
timethief · Member · Aug 1, 2017 at 4:44 am
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@elsromeo

What is the URL starting with http:// of the site in question?

You can confirm where it is hosted by typing it in here http://www.whoishostingthis.com/

Please read all that follows below.

Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/ as you could be posting to the wrong support forum.

We provide support only for wordpress.COM hosted sites. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
App support https://apps.wordpress.org/support/

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