Access to site

heatheranderson363 · Member · Sep 22, 2021 at 9:34 pm
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I am being asked for payment for premium site. I do not know what this means, previously site was free with adds.
Happy to go forward with this but wondering what help is available.

Site: https://heatheranderson363.wordpress.com.
WP.com: Yes
Correct account: Yes
aleone89 · Staff · Sep 23, 2021 at 8:16 am
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Hello there,

A site can be free if you wish, the premium plan would afford you these features here: https://wordpress.com/pricing/

What are you looking to do with your website exactly? Perhaps we can offer some further insights.

Many thanks.
musicdoc1 · Member · Sep 23, 2021 at 9:00 am
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@heatheranderson363,

I am being asked for payment for premium site. I do not know what this means, previously site was free with adds.

If you were asked to pay for a premium plan out of the blue, without seeking to purchase a premium plan, then this is a mistake, one that should be addressed by staff. There is no requirement at any time to upgrade from a free plan to a paid plan.

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