Refund Calculation Mismatch

Forums / Refund Calculation Mismatch

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  barbaraquinn · Member · Dec 28, 2025 at 11:59 pm

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  Refunds should be totally out to $0.00. So are and some are not. The ones that are not are showing double to refund amount

  Example Refund for $25.00 show $50.00

  The blog I need help with is: (visible only to logged in users)

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  yogeshbhutkar · Staff · Dec 29, 2025 at 8:47 am

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  Hello @barbaraquinn,
  It appears that your site is currently running on a self-hosted WordPress setup. To make sure we understand the issue correctly, could you please share a bit more detail?

  I noticed that your site includes a store and offers memberships. When you mention that refunds sometimes show a double amount, are you referring to refunds for purchases made through your site’s store?

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  barbaraquinn · Member · Dec 29, 2025 at 3:48 pm

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  Hello @yogeshbhutkar,

  Thanks for the response. Yes, memberships, trips, and group events are purchased through the store.

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  barbaraquinn · Member · Jan 5, 2026 at 2:44 pm

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  I am wondering what you mean by self hosted though? It’s hosted by Green Geeks

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  barbaraquinn · Member · Jan 6, 2026 at 1:56 pm

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  New issue. Refunds in the past automatically moved to the refund tab. They are no longer doing that. The refund shows in the Orders and in the refund tab. Can you please advise

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