full refund

ptbppm · Member · Mar 23, 2015 at 4:35 pm
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I was charged $99 for a service I’ve never choosed. I would like to get full refund after few days because all this stuff is too difficult for me.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Mar 23, 2015 at 4:40 pm
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Hi there,

Did you register for a trial upgrade?

WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

Note: It takes from 1 – 2 weeks for the refund to be received.

See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/

Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/

Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
pmciano · Member · Mar 24, 2015 at 3:10 pm
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@ptbppm

I don’t see any Upgrades or charges associated with your account:

https://wordpress.com/me/billing

Do you have any other WordPress.com user accounts besides ptbppm that this charge may be associated with?

Once you give me some additional clarification, I will be more than happy to continue addressing your issue.

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