CrowdSignal-Forms
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I’m getting an error in Jetpack that says that one of my plug-ins needs an update. They’re also giving me an option to get a quote to have someone fix it.
Do I need to pay someone to fix this? Or will this plug-in issue a update so that I can just update the plug-in?
The blog I need help with is: (visible only to logged in users)
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You definitely do not need to pay for a quote to fix a standard plugin update, as that offer is likely an automated third-party upsell rather than a requirement for your site. Since sccmarkansas.wpcomstaging.com is on a managed WordPress.com plan, you can usually handle this yourself for free by navigating to Plugins > Installed Plugins and clicking the “Update Now” link next to the flagged plugin. If the update isn’t appearing yet, the developer is likely still finalizing the new version, and it will show up in your dashboard automatically once it’s released. Furthermore, because you are on a Business or Commerce-tier staging site, you already have access to “Happiness Engineer” support; instead of paying for a separate service, you can simply open a live chat with WordPress.com support, and they will often perform the update or troubleshoot the conflict for you as part of your existing subscription.
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I have the same issue on my two upgraded sites. This is not a simple update to a plugin which is usually handled directly by WordPress.com itself.
There is a notice in Jetpack Scan “found a vulnerable plugin. crowdsignal-forms (version 1.7.2) has a known vulnerability. Crowdsignal Forms <= 1.7.2 – Missing Authorization” noting that Jetpack Scan cannot resolve this automatically and recommending that it be resolved manually.
Since Crowdsignal is an Automattic product, from the same parent company as WordPress.com, I find this recommendation very odd and have flagged your thread for forum staff input.
In the meantime, on my sites I disabled the plugin from Plugins>Installed Plugins.
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Hello there,
Thanks for reaching out about the Crowdsignal Forms issue you are seeing on your Site Health page. Our developers are aware of this issue, and it should be automatically resolved in an upcoming update, so no action is needed on your end. You can also deactivate the plugin if you are not using any polls or surveys on your site. You do not need to pay for a separate service for help with this, since the plugin will be automatically updated by us. Let us know if you have any additional questions, and we will be happy to assist! -
hello there,
truly sorry for posting this here but I cant seem to find how to get in contact with a support staff to help me with an issue, maybe i have created a forum topic that’s not visible to others? am sorry i dont know how to do this so am trying to get some support engineers to notice my topic and help me, sorry for any inconvenience, thanks for understanding, please help!
HERES the forum topic i created last week, is this even visible?
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Hey there! I can see you’re looking for another issue.
Could you please continue the conversation in your own thread, as per our forum guidelines: Forum Welcome?
That way we can focus on your specific issue without mixing it with this Crowdsignal Forms discussion. Someone will get to your thread as soon as possible!
I’m closing this thread to keep it focused on the original Crowdsignal Forms topic.
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Hi, @karishmah18. I can confirm your topic is visible and that you received a reply on Feb 18. Let’s continue from there. :)
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Hi, @spencer3d2e441b8a.
I just wanted to confirm that Crowdsignal was recently updated so the vulnerability warning you saw is now gone. I double-checked your sccmarkansas.wpcomstaging.com and can confirm you are up-to-date but feel free to open another topic or contact us directly at https://wordpress.com/help/contact if you need further help.
And thanks for your patience!
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