REVE Chat – AI-powered Chatbot & Live Chat Plugin for WordPress

Are you looking for a chatbot that transforms your WordPress website? Explore REVE Chat – the AI-powered Chatbot & Live Chat plugin designed to enhance customer engagement.

Install AI-powered chatbot and live chat plugin for your WordPress website. Automates 75% of customer queries, boosts your website’s CX, support, and sales.

REVE Chat is an omnichannel customer engagement platform that combines Live Chat and AI-powered Chatbot functionality to add next-level customer experience to your WordPress site. This feature-rich plugin offers a seamless customer communication model, improves lead generation, and assists in doubling up your sales.

Add on a winning solution for your customers – REVE Chat, the best WordPress chat plugin.

By blending the benefits of Instant Messaging (IM) and Live Chat, REVE Chat transforms your website into an instant messaging platform. This enables enterprises to initiate and complete more chats directly on their websites. The approach not only enhances engagement but also drives higher conversion rates and lowers overall digital promotional costs.

Moreover, our AI-powered Chatbot automates 75% of your queries, boosting response rate and customer satisfaction.

Book a Demo for Free!

Here is Why Your WordPress Site Needs the REVE Chat Plugin

Automate and resolve the maximum of your customer queries

REVE Chat helps you streamline customer service, improve efficiency, and potentially reduce the number of live agents required during off-peak hours. It’s a win-win for both your business and your customers.

Consolidate all communication channels in one place

Agents can handle customers on Live Chat, Facebook Messenger & Comments,

WhatsApp, Instagram, Telegram, and Mobile App.

Access past conversations and assist your customers better

With REVE Chat, you can retrieve past sessions and view conversation history. It facilitates continuity in communication by ensuring that ongoing conversations can seamlessly pick up where they left off.

The queries don’t disappear when your customers go offline

Our Live Chat plugins empower your agents to answer messages at any time. Customers receive the responses they seek upon returning online. No message slips through the crack of the offline barrier.

Seamless human-to-bot transition when necessary

If a customer encounters a question that is complex for Chatbot to handle, being smoothly handed off to a human agent. So, there will be less customer frustrations and faster resolutions.

Eliminate incurring confusion with Co-browsing facility

Collaborate with your customers using Co-browsing to swiftly resolve their issues, enhancing understanding and eliminating confusion.

Our Chatbot speaks your language and more

The world speaks many languages, and so does REVE Chatbot. Experience seamless multilingual conversations. With its multilingual capabilities, REVE Chat ensures that every user feels understood and catered to their preferred language.

Easy Integrations with 50+ tools

Easily connect the plugin with your e-commerce, CRMs, and CMS platforms and benefit from 30+ ready integrations and robust API access.

Our products: Chatbot, Live Chat, Video Chat, Co-browsing, Chat SDK, Ticketing System

How Does REVE Chatbot Work?

REVE Chatbot combines its supervised training with autonomous learning from internal sources (company websites, documents, etc.) via LLM. This approach enables the Chatbot to answer customer queries from both sources. This minimizes the number of unanswered queries, cuts operational and infrastructural costs, and improves user satisfaction.

Moreover, the Hybrid Chatbot enables text-based conversational responses from LLM with interactive components like carousels and quick replies from our Chatbot Builder. This fusion delivers a personalized experience, blending conversational fluidity with interactive engagement for heightened customer satisfaction.

Some of the core benefits of using Large Language Model in hybrid mode are:

1. Users have the flexibility to personalize the Chatbot by integrating diverse interactive features like carousels and buttons, and accessing LLM support as required.
2. Integrating LLM functionality empowers the Chatbot to deliver more personalized and contextually relevant responses, thereby enhancing the overall quality of the customer experience.
3. With LLM capable of addressing questions beyond the capacity of our Chatbot training model, the probability of unanswered queries will decrease, leading to improved CSAT scores and increased sales potential.
4. As some of the queries might have some sensitive components in their answers that LLM may misinterpret, those can be trained with care with our training models.

Features at a Glance: REVE Chatbot and Live Chat Plugin for WordPress

Automate 75% of your customer queries with intelligent Chatbot features

• Sentiment Analysis: Know your customer emotions and respond accurately to deliver higher satisfaction. Sentiment analysis helps to personalize the bot’s performance by harnessing historical user data.
• Fallback Options: Fallback scenarios pop up when the bot fails to identify the user’s input. It gives multiple options using triggers or surveys to have a seamless conversation.
• Bulk Machine Learning (ML) Training: Import all the general FAQs and answers to train your Chatbot to deliver faster and more effective answers that improve overall accuracy.
• Data Sanitization: Sanitize your unstructured data into structured ones so that chatbots can respond accurately. Data cleansing trains the chatbot to improve performance and boost the experience.

Deliver real-time personalized assistance with IM blended Live Chat

• Customization: Make your Live Chat appearance to match your website branding. Set various messages as per your business needs.
• Queuing: Let your visitors know your team is busy with an estimated wait time before they leave your website frustrated.
• Voice/ Video Chat: Your business can engage customers using a Voice/ Video chat plugin right inside the web or mobile apps with a click-to-call solution, and provide real-time support.
• Co-browsing: You can leverage collaborative browsing for better CX where you can browse together online with customers, share browsers, and offer real-time help.
• Screen Sharing: Solve complex issues in quick time with the screen sharing feature and help them navigate the website with screen sharing.
• Visitor Analytics: Get real-time insights and website journey about your website visitors to help your team members have better conversations.
• Auto Triggers: Target your website visitors with the right messages at the right time with proactive chat triggers based on the URL.
• Customer Satisfaction Ratings: Get instant feedback about your team performance right after every chat session with post-chat customer satisfaction ratings.
• Department Management: Route chats faster across the right teams and responds faster by creating and managing departments.
• Facebook Messenger: Convert Facebook visitors into customers, interact with them easily from a single dashboard, and add value to your social media support strategy.
• Chat Monitoring: Monitor your agent performance and responses to ensure more appropriate answers to your customer queries.

Make data-driven decisions using an enhanced dashboard

• Real-time Online Visitors: View the current visitors who are actively browsing your website or using your application in real-time.
• Agent Status: The current availability and activity status of the agents. It lets you know if agents are online and ready to respond to customer inquiries, if they are busy with other tasks, or if they are offline.
• Channel-wise Chat Distribution: Enables the distribution of incoming chat requests among available agents based on different channels or sources.
• First Response Time (FRT): FRT measures the time taken by an agent to send the first response to a customer inquiry or message.
• Avg. Response Time (ART): ART calculates the average time it takes for agents to respond to customer messages across all interactions.
• Customer Satisfaction Level: Metric that indicates the level of satisfaction reported by customers after interacting with support agents through REVE Chat.

Supported Language

REVE Chat supports 25+ multiple languages, facilitating communication with customers from diverse linguistic backgrounds.

• Arabic
• Bangla
• Chinese(Simplified)
• Chinese (Traditional)
• Dutch
• English
• French
• German
• Hindi
• Italian
• Japanese
• Korean
• Malay
• Polish
• Portuguese
• Romanian
• Russian
• Spanish
• Swedish
• Tagalog
• Turkish
• Vietnamese
• Armenian
• Hebrew
• Norwegian
• Greek
• Danish

50+ Integrations

Website Social Media Channels WhatsApp Cloud API Instagram Messaging and Comments Facebook Messenger and Comment Viber Telegram

Direct Chat Page

Mobile SDK: Android SDK V1.0.14.3.6 iOS SDK V2.2.7.3

Native Android SDK Android SDK V3.0.3 Android SDK V3.0.2 (BETA) Android SDK V3.0.1 (BETA) Android SDK V1.0.14.3.6

Native iOS SDK: iOS SDK V3.0.2 iOS SDK V3.0.1 (BETA) iOS SDK V2.2.7.3 Flutter Android SDK Flutter iOS SDK React Native iOS SDK React Native Android SDK Email Integration

CRM Integrations Pipedrive Salesforce HubSpot MS Dynamics AmoCRM Agile CRM Vtiger Capsule Infusionsoft (by Keap)

CMS Integration WordPress DotNet Nuke Blogger Joomla Drupal ModX

E-commerce: Shopify Bigcommerce WooCommerce Prestashop 3dCart Pinnacle Cart Core commerce BigCartel ECWID LemonStand Ebay Volusion Americommerce osCommerce Magento Zencart XCart OpenCart CSCart Abantecart

Website Builder: Wix Hosting Platform: Plesk WHMCS

Analytics: Google Tag Manager Google Analytics

Support

Should you need any assistance, feel free to chat with our customer advocates at www.revechat.com or email us at support@revechat.com

Don’t have a REVE Chat account yet? Create one from here!

Contributors & Developers

REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.