Tags » Service Design, Service Management

How about these 5 Essential Components of Effective Customer Journey Maps?

By Kathleen Hoski and Phil Goddard
Journey maps are emerging as a key tool for managing enterprise customer and user experience programs.

Sourced through Scoop.it from: www.tandemseven.com

Service Design, Service Management

Mobile: It Changes Everything

We’ve shared a lot of data about whether and why ‘this time is different’. But beyond that, why is the tech market opportunity larger than any time in history …

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Service Design, Service Management