I get asked every now and then about the future of librarians. I work in an academic environment. I get questions from students, faculty members, the general public, other librarians, you name ‘em. 507 more words
Tags » Knowledge Management
Graham Breckon from Wirral University Teaching Hospital NHS Foundation Trust provides us with an example an important role which libraries deliver within their organisations.
As library staff we often have a good working knowledge of the organisation, particularly with regard to departments, key contacts and internal processes. 158 more words
Due to the increasing co-operation of actors in public service systems the evaluation of service outcomes involves a complex set of information sources and processes. Organization-specific evaluation practices yield only a partial picture of the effectiveness of services. 304 more words
Poor experiences are the dark clouds that hang over customers sense of commitment.