Tags » Knowledge Management

Librarians Are Here To Stay

I get asked every now and then about the future of librarians.  I work in an academic environment.  I get questions from students, faculty members, the general public, other librarians, you name ‘em.  507 more words

Information Technology

Stars to guide your way

Graham Breckon from Wirral University Teaching Hospital NHS Foundation Trust provides us with an example an important role which libraries deliver within their organisations.

As library staff we often have a good working knowledge of the organisation, particularly with regard to departments, key contacts and internal processes.  158 more words

Knowledge Management

See the wood for the trees

Due to the increasing co-operation of actors in public service systems the evaluation of service outcomes involves a complex set of information sources and processes. Organization-specific evaluation practices yield only a partial picture of the effectiveness of services. 304 more words

Harri Laihonen

Tips for Researchers Drafting a Policy Engagement Strategy

As part of the South Asia Urban Knowledge Hub all national centres are required to draft a policy engagement strategy. This is the metaphorical bridge… 977 more words

Knowledge Management

You are a knowledge manager - act like one!

Knowledge management is about turning knowledge into value. It is about recognizing what is valuable, combining pieces into something usable and finally it is about action. 332 more words

Harri Laihonen

Is it a hard rain that is gonna fall on the Customers Loyalty Parade?

Poor experiences are the dark clouds that hang over customers sense of commitment.

Source: www.dmnews.com

Customer Experience