Tags » Knowledge Management

Origins of the Zen for knowledge

It all started when I came across an article by Wesley Cohen and Daniel Levinthal titled: Absorptive Capacity: A New Perspective on Learning and Innovation. At the time, the article was a part of the reading list for a Management of Innovation course that I was taking towards a Masters in Management Science degree. 309 more words

Knowledge Management

KM guardian or KM guide?

What is knowledge management’s core function? Are we to be guardians or guides?

When I started in law firm knowledge management, my role was fairly clear: I was to be a guardian. 140 more words

Best Practice

Know - ledge Manage - ment

Confucius is often credited with saying “True wisdom is knowing what you don’t know”. Certainly knowing what you don’t know is the first stage in a process of knowing. 158 more words


Scarce road density aside, in 2015 Ukrainians have no choice but to seriously consider thermal modernization

Oleksandr Pietushkov, Chief International Officer at Ukrainian Union of Building Materials’ Manufacturers, continues to fill us in on Ukraine’s industry prospects on the international markets. 1,333 more words


Guest post from Tricia Rey - Library Services Manager - Queen Victoria Hospital

I am the manager of a small, specialist health library. We have 12 Operating Theatres but under 60 inpatient beds. There are probably about 1000 staff in total (fewer if you go by Whole Time Equivalent). 436 more words


3 ways of successfully making customer service everyone’s job

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In today’s ultra-competitive markets, successful businesses understand that customer service is everyone’s job. 566 more words

Customer Service

What holds innovation back?

Rita Gunther McGrath launches into this in an interview. Pretty short and interesting. I am most interested in her idea of “innovation training”. We will work here in Tartu to develop an innovation curriculum. 125 more words

Knowledge Management