If the customer service rep or clerk says “let me get my manager” they have already lost the customer.
The story starts “he or she had to get the manager…”. 45 more words
I can’t feel anything but sorry for people who insist on reinforcing professional silos. “I can’t help you with this because that is your job!” I’m always shocked when I hear that some people still think that way since we work toward the same goal?! 160 more words