Tags » Financial Ombudsman Service

Independent study reflects Ombudsman concern over claims handling

By Simon Penny, head of insurance at DST

The general insurance market is more competitive than ever. Customers face a wide array of options when deciding which insurer to choose, from long-standing industry stalwarts to dynamic new challenger brands. 480 more words

Insurance Claims

New Pension Rules and the Rise in Boiler room Scams: Are they linked?

It would appear that the new pension rules have not only led to a rise in pension scams, but also to a rise in boiler room scams. 681 more words

CPC Worldwide

Where next for claims management regulation?

On 4 June, the Westminster Legal Policy Forum held an event: “The future of the claims management sector – regulation, standards and growth”. Lord Hunt of the Wirral chaired the first session. 453 more words


Ombushambles III: An open letter to Harriett Baldwin

Today the Financial Ombudsman Service published its annual review for 2014/15, and no doubt a copy has landed on your desk as Economic Secretary to the Treasury with responsibility for financial regulation. 855 more words




The Financial Conduct Authority (FCA) sets the scene by telling us that financial services firms report about five million complaints each year, paying out… 846 more words


The age of the Loan Shark

Most of us know all too well the dangers of payday loans, but they can often seem like the only solution to those in financial difficulties. 490 more words

CPC Worldwide

Official Complaint To Lead Ombudsman

I’ve written to the Lead Ombudsman, Mr Simon Rawle, 4 times asking to register an official complaint and he has refused to respond – so here’s another one. 1,617 more words

Sun Life Insurance