Manage, Plugins

Using Membership Plugins

On sites with plugins enabled, you have access to advanced options for creating a membership website by installing one of the many membership plugins.

Once you have installed a membership plugin, it may be necessary to change some settings on your site to support a membership flow.

This feature is available on sites with our WordPress.com Pro plan. If your site has one of our legacy plans, this feature is available on Business and eCommerce.

Table of Contents

Step 1: Set a Password for WP-Admin

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Note that some membership plugins require setting a specific sign-in page. This would show in the plugin setup instructions. If this is the case with your plugin, create a username and password from that page.

By default, you will never be asked to log into WP Admin because we automatically recognize your WordPress.com account. However, a membership plugin can interfere with this flow, so it can be a good idea to set a password for WP Admin. Here’s how:

  1. In your dashboard, click on Users.
  2. Look for View tab in the top right corner, and set this to Classic View.
  3. Hover your mouse over your username, and click Edit.
  4. Scroll down to Account Management.
  5. Click Generate Password or Set New Password.
  6. Keep your password somewhere safe!
Account Management section of a User's details page, displaying the "Generate Password" button.

Step 2: Disable WordPress.com Secure Sign On

Go to Settings Security. Under WordPress.com log in, you can turn on or off the option to allow your users to log in to your site using a WordPress.com account.

The Security Settings for WordPress.com login with the "Allow users to log in to this site using WordPress.com accounts" button enabled.

Turning this off may be a required step for your membership functionality to work, depending on which plugin you have installed. For example, if you have set up a login flow and discover that you reach a WordPress.com login screen rather than the login screen provided by your membership plugin, you likely need to disable WordPress.com Secure Sign-On.

After you disable WordPress.com log in, you can use the password you set in Step 1 to log into your site’s admin area.

In some cases, members may not be able to log in, even after you disable Secure Sign-On. In this case, you may need to disable Jetpack Protect by going to Settings → Security and turning off prevent and block malicious login attempts.

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Jetpack Protect protects your site from brute-force login attempts, a common form of hacking. If you find turning Jetpack Protect off allows your members to log in, reach out to your membership plugin developer for guidance on how to keep your site secure from brute force logins.

Learn more about Jetpack Protect.

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