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Privacy Rights Requests

We value the privacy and security of our users’ data. We’ve always had privacy protection in place to help you control your content, keep it secure, or even move your site to another WordPress host. We’ve put a lot of time, thought, and effort into building tools and documentation to help our products comply with privacy laws around the globe.

In some places, users have legal rights to control what data we collect and how we use that data. This doc describes some of those rights and provides information on how to exercise them. More information about what rights may apply to you can be found in our Privacy Policy.


Your legal rights are based on applicable laws in your jurisdiction. Inclusion of a right in this doc is not a guarantee that this right applies to you or that we will honor your rights request. If you would like to know what laws and rights might apply to you, we encourage you to seek the advice of a qualified attorney.

Right to Access

It won’t come as a surprise to you that we collect some of your information when you have an account with us. For example, as part of the account signup process we collect an email address and password from you in order to create your account.

You can read about all the information we collect, and learn more about how we use it and who, if anyone, we share it with in our Privacy Policy. In addition, if you’d like to know the specific personal data we have stored about you, please contact us with your request and we will provide you with a copy of it via email (after verifying that you are the owner of your account).

Right to Delete

Although we’d be very sad to see you go, you can close your account by following the instructions on this page. This will also close your account on any of our services that use your account for your login, including, Gravatar, Crowdsignal, Jetpack, and Akismet.

30 days after you close your account, we automatically delete your account and site data. At this point the account and site closure cannot be reversed so please be certain you really want to delete it permanently.

Right to Correct

In general you are able to correct any information about you that is wrong. For example, you can update your account email address and language from your account settings. Similarly, you can update your name and other information in your profile. And, obviously, you have full control over the content you publish on your own sites.

If we are storing any information about you that you believe is inaccurate and you aren’t able to correct it yourself, please contact us to let us know how we can assist you.

Right to Portability

Your site is yours and your content belongs to you. We hope you find our services and products useful, but if you are currently hosted with us and have decided to move elsewhere, we provide you with the tools you need to easily move your site without any extra charges from us.

All users are provided with some choices over what data we collect from you and how we use it. By default we collect information that helps us improve our products, make marketing to you more relevant, personalize your experience, and more. If you would prefer not to have your information collected and used in this way, you can choose to stop sharing information with our internal analytics tool at any time from your privacy settings. We also make it easy for you to opt out of receiving emailed updates about our news, products, and offers in your notification settings.

In some locations including the EU, UK, and some US states, users are presented with additional choices over how their data is processed.

More information about what choices are available to users from different geographic regions can be found in our Tracking & Opt Outs support doc.

Right to Appeal

In rare circumstances, we may need to deny a user who contacts us to exercise one of their rights. For example, if we are unable to verify your ownership of an account we will deny your request to access your personal data because we take very seriously our responsibility to only turn your private information over to you (and not to others maliciously pretending to be you). As another example, if we are legally obligated to maintain a copy of some of your information then we will deny your request to delete your personal data.

In the event that we deny your request, we will communicate this fact to you in writing. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. All appeals will be reviewed by an internal expert who was not involved in your original request. In the event that your appeal is also denied this information will be communicated to you in writing.

In some US states, specifically in Colorado, Connecticut, and in Virginia, you may refer a denied appeal to the state attorney general if you believe the denial is in conflict with your legal rights. Here is how to do that:

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