Plugins »Managing Plugins

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On WordPress.com, we include the most popular plugin functionality within our sites automatically. Additionally, the WordPress.com Business or eCommerce plan allows you to choose from many thousands of plugins and install them on your site.

Plugin Management Overview

Go to My Site → Tools Plugins to manage your plugins.

If you haven’t installed any plugins yet, your Plugin page will look like this:

Click on the image to see a larger version.
My Site → Tools → Plugins

Once you have installed some plugins on your site, your Plugin Manager will look like this:

Manage Plugins - Plugin Manager

By default, you’ll be on the Add New menu option. In this section you can Upload Plugins, or browse/search for plugins.

Clicking on the Installed Plugins menu item takes you to the list of plugins currently installed on your site.

Installed Plugins Page

The Plugin Editor menu option allows you to directly edit the code of your installed Plugins.

Manage Plugins - Edit Plugins

The Plugin Editor is for site owners with advanced coding/programming knowledge. Proceed with caution.

Editing plugins directly may introduce incompatibilities that break your site and your changes may be lost in future updates.

If you absolutely have to make direct edits to this plugin, use a file manager to create a copy with a new name and hang on to the original. That way, you can re-enable a functional version if something goes wrong.

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Managing Your Plugins

Plugins usually add new menu items to your WP Admin Dashboard. The WP Admin Dashboard is similar to the dashboard you find under My Site(s). The links to Pages, Posts and other default tools point to the same location. The big difference is the addition of specific plugin menus for the plugins you’ve installed.

You can get to the WP Admin Dashboard by adding /wp-admin to the end of your site’s url (e.g.: example.wordpress.com/wp-admin). Or, go to My Site(s) → WP Admin.

Manage Plugins - WP Admin Link
Click on the image to see a larger version.

In the example to the right, the WooCommerce plugin has added two menu items. The WooCommerce menu item for managing your WooCommerce settings, and the Products menu item for adding Products to your store.

Click on the image to see a larger version.

Some plugins will add their menus to existing menus like Settings or Appearance. The information below will help you identify where the plugins have added their menu items.

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Configuring Plugin Settings

Each plugin has different options for configuring the plugin for your site. To find the configuration settings for your newly installed plugin, go to My Site(s) → Tools → Plugins → Installed Plugins.

Under your installed plugin, look for Settings, View Details, Docs, or Support (each plugin offers different links). Those menu items will take you to information on configuring your plugin.

Manage Plugins - Set Up Links
Examples of different documentation/support links

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Getting Help with Plugins

Most plugins are developed by third-party developers. If you have installed or updated a plugin and it has removed your access to your site or your Installed Plugins page, contact our support team to help deactivate the plugin causing problems.

If you’re struggling to set up the plugin, your best option for support is going to be to go directly to the plugin developer. My Site(s) → Tools → Plugins → Installed Plugins and look for a link to Docs or Support to find out how to contact them.

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Identifying Plugin or Theme Conflicts

If you’ve noticed an error in functionality or a plugin is displaying errors, there may be a conflict with a plugin or theme active on your site.

In the case where you’ve recently installed a new plugin or theme, or suspect a certain one is causing a problem, you might try deactivating it temporarily to see if having it turned off resolves your issue.

You can use the Health Check & Troubleshooting plugin to help with conflict testing.

Once you’ve installed and activated the plugin, you can go to My Site → WP Admin → Tools → Site Health → Troubleshooting (tab) to start troubleshooting.

This adds a new Troubleshooting Mode menu item to the toolbar at the top of the WP Admin screen, and Troubleshooting section to the Plugins and Dashboard pages. From either, you can enable and disable plugins and change the theme for your site, without affecting what normal visitors to your site see while you troubleshoot.

By default enabling Troubleshooting Mode will temporarily deactivate your active plugins (for your user account only).

You can try to enable each plugin or swap themes one at a time, checking to see if you can replicate your issue after each attempt. Once you are done testing, you can “Disable Troubleshooting Mode” to return things to normal.

If you narrow the conflict down to a particular plugin or theme, you’ll want to reach out to that developer and let them know about the error so they can work with you and investigate further.

If you’re unable to get to your Installed Plugins, contact our support team and we’ll help restore your access to your Installed Plugins.

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