Domains, Upgrades


A domain name is a custom address for your website or blog hosted with You can register, map, or transfer a custom domain name to your site so that people have a memorable and unique address they can visit.

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Domain Name Overview

A domain name is an address people use to visit your site. It tells the web browser where to look for your site. Just like a street address, a domain is how people visit your website online. And, like having a sign in front of your store, a custom domain name helps give your site a professional look.

Your site comes with a free address using a subdomain, for example:

As an alternative to using the free subdomain, you can instead use a custom domain name for your site, for example:

A custom domain name is different from web hosting. The domain name is your website’s address, while hosting is where your website content is stored. In many cases, the domain name and the web hosting are purchased through the same provider. However, it is also possible to have a domain name registered (purchased) through a different provider and have it mapped to your web hosting.


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Important Notes

  • Mapping an existing domain to your site requires a plan.
  • The domain credit for a free domain for the first year is only included with the annual or two-year plans.
  • When you register a domain, the exact name itself (e.g. is what you are purchasing. Domain names are unique, and can only point to one website at a time.
  • Our WordAds program allows you to share revenue from ads shown on your blog. A custom domain is required to participate in WordAds. Note that advertising outside of the WordAds program is not supported except for sites with the Business or higher plan.
  • If you host a custom domain on, you will still be required to abide by our Terms of Service.
  • Domain registrations require correct contact information, and should be kept up-to-date. This information is used to send important notices about your domain registration and in some cases, to determine domain ownership if there is ever a dispute. You can learn more about how to update your domain contact information here.
  • Adding a domain will change the URL (the links) to all your posts and pages. We will automatically redirect any visitors, but note that third-party services such as Facebook rely on the URL to measure activity. This may cause existing share counts to be reset to 0. Future posts will not be affected.
  • If you are not ready to add a custom domain, you can create your site and add a domain later. Your site comes with a * domain (or * on the Business and eCommerce plans) that you can use for this purpose.
  • On eCommerce and Business plans with plugins installed, a custom domain name is required for site index-ability with search engines as the * subdomain is blocked from indexing. * subdomains cannot be used on these sites.

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Add a Domain Name

There are four ways to add a custom domain to your site.

  1. Register a new domain name through
    • Your new domain will automatically be connected to your site/blog.
    • Renewals for the domain name will be handled directly through your account.
  2. Transfer an existing domain (that you already own) to
    • If you have a domain name registered through another provider, but would like to move the registration of the domain name to
    • Once the transfer of the domain name is successful, you will manage the renewals for the domain name directly through your account.
    •, .uk, and premium domains cannot be transferred in at this time. Premium domains are typically more expensive than a regular domain due to their perceived higher value. These domains can have any top level domain (.com, .org, .services).
  3. Map an existing domain (that you already own) to your site.
    • If you already have a domain registered through another provider, and want to use to host your site without transferring the registration.
    • You will continue to pay your existing domain registrar for the renewal of the domain name, and for hosting and domain mapping.
  4. Map a subdomain (for a domain with an existing website) to your site.
    • If you want to create a sub-address on your domain name without impacting the content on your website. For example: where “blog” is the subdomain.

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Set a Primary Address


If you are still seeing the or address in your browser, make sure to follow the next steps to set your domain as the primary address.

Your Primary domain, or site address, is the site address people will see in their browser’s address bar when they visit your site.

Your site must have a paid plan attached to it in order for your custom domain to be set as primary.

Watch quick video walk through of changing your primary site address below.

  • Your site can have multiple custom domains pointing to the same site.
  • For example, you can add multiple domains to cover common misspellings of your primary domain, so that visitors who make a typo will still get to the right place.
  • One of those domains will be the Primary Domain: all your other domains will redirect to the primary one.
  • Visitors can get to your blog using any of the domains you added, but the address they see in their browser’s address bar will always be the primary domain.
  • If you have a paid plan on your site, you can set a custom domain to be primary. Without a paid plan, all custom domain(s) on the site will automatically redirect to your free subdomain. 

If you’ve registered or connected a custom domain and still see the free site address (ex. when you visit the site, you will need to set your custom domain as primary.

To check which domain is currently set as primary, go to My Site(s) Upgrades Domains.


If you have more than one site on your account, click Switch Sites after clicking My Sites and switch to the site you want to set your primary domain.

You’ll see which domain is currently labeled as primary:

The Domains section which shows the primary domain near the top under the words "Primary domain".

To change the primary domain, click on Change primary domain in the top right:

The Domains section which shows a button to "Change primary domain" in the same section where it displays the current Primary Domain.

After, select the domain you wish to be primary:

The Change Primary Domain section with the domains on the site to choose from with a radio button.

The change is applied immediately. When adding a new domain, there might be a short delay before it becomes active.


If you are not seeing your domain listed in your list of domains, make sure you are on the correct site. At the top left corner of your screen, you should be able to see the option Switch Site to access your other sites, if you have more than one in your account.

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Move a Domain Name

If you registered your domain with, you don’t have to use as your host. The domain you registered is yours, and you can use it with any host you want.

If you registered your domain elsewhere, please contact your registrar for information on changing its nameservers and pointing it away from

If you would like to use a domain name you originally purchased and registered through for a site that is not on, you have a few options:

All of these options achieve the same result – your domain will point to another site, with another host. If your new host supports incoming domain transfers, it may be easier to have both your domain and your hosting managed in the same place.

You also have the option to move a domain to another user or to another site you own.

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Renew a Domain Name

Domain names are renewed independently of a plan (i.e: Personal, Premium, Business, eCommerce.).

You can manage your domain renewal in two places.

  1. You can renew your domain on the same location in your account as all of your other purchases.

    Head to our support document Manage Purchases for more information on how you can manage the renewal of your domain and any other Purchases.

    There you will also find information about our refund policy and when your domain renewal will be charged as well as some answers to frequently asked questions.

  2. You can also go to the domain management page by clicking My Site(s) → Upgrades → Domains and then click on your desired domain.

    You will see a button to renew your domain. Clicking that button will take you to the checkout page to renew the domain for one year.
The Purchases option is highlighted
Getting to the Purchases page.
Renew domain option in the domain management page.
You can also renew the domain from your domain management page.

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Expired Domain Name

If you want to keep a domain, never let it expire. The expiration process of a domain is long and complicated, and you can incur a redemption fee ($80) or lose the domain entirely if you allow it to expire.

You can avoid losing a domain by ensuring that it is set to automatically renew. Go to Upgrades → Purchases, click the domain, and check the automatic renewal status:

Domain details in the Manage Purchases section, displaying the automated renewal date under "Domain renews on"
In this example, automatic renewal for the domain name is on. If this section shows “Domain expires on” as the title, automatic renewal is off.

If you see “Domain expires on” instead of “Auto-renew is ON – You will be billed on…” above the date your domain will not automatically renew.

You can enable automatic renewal by toggling the Auto-Renew button, or by clicking on the Change Payment Method or Add Payment Method links and saving your payment information.

Domain details in the Manage Purchases section, displaying the expiration date under "Domain expires on"
“Domain expires on” means the domain will not automatically renew.

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Cancel a Domain Name

Canceling a domain registration means:

  • You are giving up the right to use that domain.
  • Your site may stop working at that address.
  • The domain can be lost permanently.

You can cancel a domain and receive a refund within 96 hours of purchase. See this page for instructions on how to cancel and request a refund.

It can be difficult to get a domain back after you have cancelled. You should only cancel a domain if you are sure you no longer want it and are okay with the potential of someone else registering and using it. Once a domain is cancelled, it may go through the same redemption process as expired domains, and might incur a redemption fee ($80) if you want to restore it later.

Do not cancel a domain if you wish to transfer it to a different owner, site, or registrar, or if you’re only trying to make changes to your site or account.

If you want to continue to use your domain name, click here for your options on how to move a domain name to another hosting provider.

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Domain Name Refunds

Domain name registrations and renewals are refundable if the domain is canceled within 96 hours (4 days) from when the domain was registered or renewed. Please note the cautions regarding canceling a domain before proceeding. Redemption fees for expired domains are non-refundable unless the redemption process fails to redeem the domain.

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Change a Domain Name

  • Domain names can’t be changed once they’re registered.
  • If you misspelled or otherwise need to change a domain, you can cancel it within the 96-hour cancellation window. From there, you can register a new, correct domain name for your site through your domains page.
  • If you purchased domain mapping and misspelled your domain during this process, you can cancel and refund within 14 days.
  • Outside of that window, please contact support.

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Custom Email

On we provide e-mail forwarding, but if you’d rather have full email hosting, you can connect another provider to your custom domain. To have email addresses on your domain (like, check out these email options.

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Name Servers & DNS

The name servers are:

Domain names registered through will have these name servers set up automatically.

Editing DNS Records

Custom DNS entries could include A, AAAA, MX, CNAME, TXT, and SRV records. You may need to modify DNS records if you’re trying to add a subdomain, set up email, or verify your domain name ownership for different services, like webmaster tools.

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Frequently Asked Questions

Why is my site offline?

There are a few reasons why your site might be offline.

If you recently registered your domain name, or changed the contact information, an email is sent to the domain contact email address with a link to verify your contact information. If you do not receive the email, or click on the link to verify the contact information within 14 days ICANN suspends the domain name.

Once the contact information is verified your domain name will come back online. You can check where the email was sent (and update the information to trigger a new email) through Domains → Contacts Edit Contact Info.

If your domain name has expired, your site will no longer work through the domain name. If the domain is registered (purchased) through you can renew the domain name through Purchases. If the domain name is registered through another provider and mapped to your account, check with your domain registration provider to make sure the domain name is still active.

Your domain’s name servers or DNS records may not be properly set up. Verify through the Domains section of your account that the name servers are properly set to

I have a domain name set up, why do I still see in my site address?

Check to make sure you have set your domain name as your Primary site address through the Domains section of your account.

Can I have more than one domain name?

You can have multiple domain names pointing to the same site. You can also have multiple sites through your account with different domain names.

If you want to have multiple domain names pointing to the same site (meaning all of those domains will show the exact same content), you can register or map additional domain names through the Domains section of your site.

If you want the domain names to show different content they should be set up on different sites within your account. Don’t worry if you have already registered the domain name on your existing site, you can transfer the domain to another site once you’ve created it.

Go to to create a new site on your account. You will want to select a hosting plan for the site. If you have already registered a new domain name, select the default free address. Then, click here for instructions on moving the domain name to the new site.

Will my domain have SSL?

Yes. Domain names attached (both registered, and mapped through name servers) to sites include SSL from Let’s Encrypt.

More information on SSL.

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