Billing and Upgrades

Billing History

You can view all transactions made with, including payments and refunds, in your Billing History. Direct link to your billing history.

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Viewing Receipts

You can view your Billing History by clicking on your Account Profile (avatar) in the upper right-hand corner of your account:

The profile link is highlighted with an orange arrow

From the Profile page, select Purchases on the left and then Billing History from the tabs at the top.

Purchases is highlighted in blue.
Account Profile → Purchases
Account Profile → Purchases → Billing History
Billing History

Click on Date to select a time frame to show transactions from.

Billing - Date Filter

Click on Email Receipt to email yourself a copy of the receipt. The receipt will be sent to the email address in Account Settings.

Click on View Receipt to view more information about that transaction.

Billing - View Receipt
View Receipt

When viewing a receipt, you can add information under Billing Details before printing the receipt.

Billing - Billing Details
Billing Details Manual Entry

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Retrieving a Transaction ID

If you’ve purchased an upgrade for your blog or site, our payment processor has generated a unique transaction ID to identify your transaction.  It’s a string made up of both letters and numbers.  We may request the transaction ID to look up your purchase, or to verify your account ownership.

When you pay for an upgrade we email you a copy of your receipt. If you paid with PayPal, PayPal will also send you a receipt.


The receipt we send you
If you paid using PayPal, the receipt they send you.

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In Your Billing History

If you have access to your account, you can view all of your receipts by navigating to the Me section of, choosing the Purchases option from the sidebar, and then clicking the Billing History tab.

From the list of receipts, you can click View Receipt and the transaction ID can be found under Transaction ID:

The transaction ID can be found in your billing history.

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On Your Credit Card Statement

Sometimes you need to verify your account or purchase, but don’t have the email receipt. For some payments processed at, you’ll find a 10-digit unique code for the transaction on your bank or credit card statement, right after one of the following:

  • WordPress
  • Akismet
  • dotBlog
  • Jetpack
  • Crowdsignal
  • VaultPres
  • WooCommer
  • WP VIP
  • Automatt

If your statement displays the digits 8772733049 next to the transaction, or no code is present, your payment may have been processed by PayPal. Please see the following section.

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Retrieving a PayPal Transaction ID

If you paid with your PayPal account, it’s easy to find the transaction number:

1) To begin, login to your PayPal account.

2) Select Activity.

3) Using the dropdown menus, select the time period in which the purchase was made. You can also specify the type of transaction you’re looking for. In this case, select Payments Sent.

PayPal Activity

4) Clicking on any transaction titled will show you the details of the purchase.

PayPal Payments

5) The “Transaction ID” in the receipt is your 17-character PayPal transaction ID. Copy and paste this number where requested, and you’re good to go!

PayPal - Receipt
PayPal receipt shows the Transaction ID

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Contacting PayPal Directly

Sometimes you need to retrieve your PayPal transaction ID, but don’t have the email receipt. Most payments are processed by PayPal, even if you paid by debit or credit card, so you can contact PayPal directly to get the transaction ID.

You can reach PayPal at the following numbers:

  • 1-888-221-1161 from inside the U.S.
  • 1-402-935-2050 if calling from outside the U.S.

You can also visit PayPal’s website for additional ways to contact PayPal.

When contacting PayPal to obtain a transaction ID, please have the following details of the transaction ready:

  • Name on card
  • Amount and date of transaction
  • Card number

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VAT Receipts

We currently only provide Value Added Tax (VAT) receipts to users who are properly listed in the VIES (VAT Information Exchange System) or the UK VAT database. If you are registered in the EU or UK, you can add a VAT number to your account from the Profile section, by clicking Purchases in the sidebar, then the Add VAT details link at the bottom of the Billing History tab. After your VAT details are validated and saved, you can then return to the Billing History tab and re-send an email receipt with the VAT information included.

If you need to update an already saved VAT number, contact support and provide your company’s name, business address, and VAT number. Once we validate your information a VAT receipt will be sent to the email address on your account.

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Frequently Asked Questions

Where are my old transactions?

The Billing History page only shows transactions made after September 15, 2009. If you’re looking for information about transactions made before that date, please contact support.

My recent transactions are missing. Where did they go?

The Billing History page only shows transactions you made with the account you are logged in with. If you made purchases with a different account, you will have to log in to that account to see the transactions in the Billing History.

If you’re logged into the correct account and are still missing a transaction, please contact support.

How can I cancel and refund transactions from this list?

Please see our guide on refunds here.

How can I change my saved credit card payment details?

To change payment information for an upgrade that is set to renew automatically, use the Purchases page. Select the upgrade you want to edit, and then click on Change Payment Method.

How can I edit the “Billing Details” section of a receipt?

To edit the “Billing Details” section on a receipt, navigate to your Billing History page. Click the View/Print option for the receipt you want to edit, and then click on the “Billing Details” section you want to change. Note that this will only change the details in your printed document; it does not permanently change the details in the Billing History.

I have an unexpected charge on my credit card or PayPal account. How can I find out more about it?

You can find the details of any charge from or our other services at our Why was I charged? page. If you feel the charge was in error, please contact support.

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