Domains, Email, Upgrades

Add Email »Email Forwarding

Email Forwarding lets you use your custom domain in your email address, so your email address can be just as memorable as your site. All your mail will be forwarded to an email address you choose.

For example: if your email address is, and you have the domain in your site, you can set up using Email Forwarding. Emails sent to will arrive to

Custom domain owners on the Free, Personal, and Premium plans can add five email forwards for each domain. Custom domain owners on the Business and eCommerce plans can add 100 email forwards for each domain.

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Set Up Email Forwarding

To configure email forwarding:

  • Navigate to My Sites → Manage → Domains.
  • On this domain management page, select the domain you want to connect to email forwarding to.
  • Select “Set up your email”
select set up your email under domain settings
  • On the email settings page, select Email Forwarding underneath the G-Suite banner.
select email forwarding under the g-suite banner

To set up a new email forward, enter the new email address with your custom domain in the Emails Sent To field, and the destination email address in the Will Be Forwarded To field. After entering these settings, click Add new Email Forward.

image of email forwarding setup page

You will receive an activation email in the destination address specified. If you haven’t clicked the link in the activation email, you will see a Letter Icon next to your email forward. You can click that icon to resend the activation email to your inbox.

image of resend activation email button

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Managing Email Forwarding

Your email forwarding settings page will show how many email forwards you have set up. To delete an existing email forward, click the Trashcan Icon. You can edit an email forward by deleting an existing one and setting up a new one with the updated settings.

image of email forwarding settings

NOTE: If you’d like to send a test message, it MUST be done from a different email account than you are forwarding to.

If the email forwarding does not work, double check your custom domain’s name servers to make sure they are pointing to and make sure you don’t have an existing mail host connected.


If you map a domain using A records rather than name servers, you will need to manage your domain’s DNS records yourself for any other services you are using with your domain, including email forwarding or email hosting (i.e. with Google Workspace or Titan).

If you do have an existing mail host and are no longer using it, move to Edit DNS and remove all of the DNS settings related to your email host. This will likely include MX, CNAME, and possibly A records. If you need help with this, contact us!

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Changing your From address

By default, your emails are sent with your existing email address in the From line. That is, others will see your existing email address and not the email address you set up using email forwarding. As the name implies, forwarding is only designed to “forward” emails being sent to the address you created at our end, to the email address you specify and have already access to.

To also change the From field, we recommend you set up a proper email account, for example with G Suite. There are, however, some email services that allow you to create a custom From address using an alias. This would also depend on how your email client is configured. We have no control over both these options or their reliability and for any issues, please contact your respective email provider. Here are instructions on setting this up on some popular email clients:

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