Email

Add Email » Email Forwarding

Email Forwarding lets you use your custom domain in your email address, so your email address can be just as memorable as your site. All your mail will be forwarded to another email address you choose.

For example: if your email address is john.smith123@yahoo.com, and you have the domain example.com in your site, you can set up jsmith@example.com using Email Forwarding. Emails sent to jsmith@example.com will arrive to john.smith123@yahoo.com.

Custom domain owners on the Free, Personal, and Premium plans (and the legacy Starter plan) can add five email forwards for each domain. Custom domain owners on the Business and eCommerce plans (and the legacy Pro plan) can add 100 email forwards for each domain.

If you’re looking to add a fully-hosted custom email box, you can take a look at setting up Professional Email or Google Workspace, among other options.

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Set Up Email Forwarding

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If you already have a custom email solution and you want to set up email forwarding, you will do so through the email solution. Setting up email forwarding separate from your custom email will cause both services to stop working.

To configure email forwarding:

  1. From your dashboard, navigate to Upgrades → Emails.
  2. At the bottom of the page, select Start with Email Forwarding.
  3. To set up a new email forward, enter the new email address name in the Emails sent to field, and the destination email address in the Will be forwarded to this email address field. After entering these settings, click Add.

You will receive an activation email at the destination address specified. If you haven’t clicked the link in the activation email, you will see an “Activation required” warning on the Emails page. You can click the “Resend verification email” button to resend the activation email to your inbox.

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Test Email Forwarding

Once you’ve set up an email forward, you can test it by sending an email to the forward address. For instance, using the example at the top of this article, you can send an email to jsmith@example.com, then check your address at john.smith123@yahoo.com to verify that the test message went through.

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If you’d like to send a test message, it MUST be done from a different email account than the one you are forwarding to.

If the email forwarding doesn’t work, double-check that your custom domain’s name servers are pointing to WordPress.com. To check this:

  1. Go to your Domains page (Upgrades → Domains) and select your domain name.
  2. Click the Name servers heading.
  3. Verify that Use WordPress.com name servers is switched on.
    • You can read more about changing your domain’s name servers here.

You’ll also want to make sure you don’t have an existing mail host connected. If you do have an existing mail host and are no longer using it, you’ll need to remove it. To remove the existing mail host:

  1. Go to your Domains page (Upgrades → Domains) and select your domain name.
  2. Click DNS records → Manage.
  3. Remove all of the DNS settings related to your email host. This will likely include MX, CNAME, and possibly A records.
    • You can read more about editing these settings here.

If you need help with this, contact us!

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Managing Email Forwarding

Your email settings page will show how many email forwards you have set up. To delete an existing email forward, click the three dots next to that email forward and then click Remove email forward. You can edit an email forward by deleting an existing one and setting up a new one with the updated settings.

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