Domains, Email, Upgrades

Add Email » Add Email through other providers

If you want to use an email provider that is not listed in our Add Email page, you will need to obtain the custom DNS records from your provider. If the information is not available on their website and you are unsure of what to ask, please include the following paragraph when you contact your email provider:

Could you please provide me with the complete MX and/or other DNS records I will need to enter on WordPress.com’s end, so that my email on this domain will function?

The DNS records will consist of one or more MX records, and often an A record and/or a CNAME record as well. Refer to our support page about custom DNS records in order to format your records correctly. Then follow the steps below to add them to your domain.

  1. Go to My Sites → Upgrades Domains and click on the domain you’d like to use with your e-mail provider.
The Domains screen, showing two custom domains example.com and yourgroovydomain.com plus the default site address wordpresbaseddomain.wordpress.com.

2. For registered domains: select Change your name servers & DNS records and skip to step 4.

The option to "Change your name servers & DNS records" is highlighted in an orange box.
Change name servers and DNS records for registered domains.
  1. For connected domains: select Update your DNS records and skip to step 5.
The option to "Update DNS records" is highlighted in an orange box.
Update DNS records for connected domains.
  1. On the next screen, select DNS records:
The Name Servers and DNS screen, with the DNS Records option showing at the bottom.
  1. Click the Add a record button at the top right.
"Add a record" button at the top right to add a new DNS record to the domain.
Add a record button
  1. Select the DNS record type from the Type dropdown.
Adding an A record to the domain. The 'Add DNS record' button is shown in pink.
Adding a new A record
  1. Add the DNS record details provided by your email provider. The details of DNS records vary depending on the type of the DNS record selected in the Type box.
  2. Repeat the previous three steps for all the DNS records provided by your email provider.

It could look like this example, but with your own records displayed:

Professional Email MX records on WordPress.com
Professional Email MX records

Your email should begin working within 72 hours after all the DNS records from your email service provider have been added.

Examples

MX Record

@ 10800 IN MX 10 aspmx.l.google.com.

Example of adding a Google Workspace MX record.
A Google Workspace MX record

CNAME Record

imap 10800 IN CNAME access.mail.example.net.

Example of adding a CNAME record.
Example CNAME record

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