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Add Email » Add Email with an Existing Google Workspace Account

This article explains how to configure your site to work with an existing Google Workspace (formerly known as G Suite) account. If you don’t already have Google Workspace, you can add it to your domain here, or you can find directions for other email providers on our main Add Email page.

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It is currently not possible to transfer your Google Workspace account to be managed by WordPress.com. You will still need to pay Google to keep your Google Workspace account active.

Set Up Google Workspace Automatically

If your domain is not yet verified with Google, we have a tool that can automatically provision and set up your Google Workspace account. To do so:

  1. Obtain your TXT Verification record from your Google Admin Console. You can follow the list of steps here to obtain this (under “Get your verification record”). It should look like this:
  1. In your dashboard, click on Upgrades → Domains and click on the domain for which you want to set up Google Workspace.
  2. Click on the DNS Records panel and then on the Manage button.
The first arrow points to DNS Records and the second arrow points to the Manage button.
  1. Click on the Email setup panel, and then the Google Workspace tab.
  1. Paste the Verification Token you obtained from Step 1.
  2. Click the Set up Google Workspace button.

You’re all set!

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Set up Google Workspace with a TXT Record

If your domain is already verified with Google, you can quickly set up your existing Google Workspace by adding this TXT record to your domain:

google-site-verification=rXOxyZounnZasA8Z7oaD3c14JdjS9aKSWvsR1EbUSIQ

To add this, go to the dashboard, click on Upgrades → Domains. Click on your domain here. Select DNS records and then click the Manage button. Scroll to the bottom and select Email setup, then Google Workspace. Add the TXT record so it shows as: google-site-verification=rXOxyZounnZasA8Z7oaD3c14JdjS9aKSWvsR1EbUSIQ

Click Set up Google Workspace and the necessary MX records will automatically be added to your domain for your Google Workspace to function.

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Set up Google Workspace Manually

If the quick steps in the previous section did not work, or you would prefer to set up Google Workspace manually, you first need to verify your domain with Google, then add the proper MX and TXT records. These steps are outlined below:

Step 1: Verify Your Domain with Google
  1. Set up your account with Google Workspace.
  2. When you reach the point that Google prompts you to verify your domain, click Confirm that you own the domain.
  3. Click Continue in the pop-up box.
  4. Click the dropdown menu to Select your domain registrar.
  5. Select Other from the bottom of the list.
  6. Copy the code that begins with google-site-verification.
  7. Keep the Google dashboard open, and also open your WordPress.com site dashboard in another browser window or tab.
  8. In your dashboard click on Upgrades Domains and click on the domain you want to add Google Workspace to.
  9. Select DNS records then Manage.
The DNS records are the third on the list, under Name servers.
  1. Click Add a record and choose TXT from the dropdown menu. Leave the Name field blank. In the Text field, paste in the code you copied in step 6 above. It should look like the following screenshot (but with your own code after the equal sign).
  1. Click the Add DNS Record button to add the record. Once the record is added you’ll see it listed under DNS Records.
The added TXT record in the DNS records list.
  1. Wait a few minutes, then return to the Google dashboard.
  2. Click the Verify button at the bottom of the screen.
  3. At the Congratulations page, click Continue.
Step 2: Add MX and TXT Records
  1. In your dashboard click on Upgrades Domains and choose the domain you’re adding Google Workspace to.
  2. Select DNS then Manage.
  3. Click Add a record and choose MX from the dropdown menu Type at the bottom. Leave the Name box blank.
  4. Enter all of the MX records listed below. To do so:
  • Add the record value (for example: ALT1.ASPMX.L.GOOGLE.COM) in the Handled by field
  • Enter the priority number in the Priority field.
  • Click the Add DNS record button to save each record, like this example for the first record:

Type: MX
Name: (leave blank)
Handled by: ASPMX.L.GOOGLE.COM
Priority: 1

Type: MX
Name: (leave blank)
Handled by: ALT1.ASPMX.L.GOOGLE.COM
Priority: 5

Type: MX
Name: (leave blank)
Handled by: ALT2.ASPMX.L.GOOGLE.COM
Priority: 5

Type: MX 
Name: (leave blank)
Handled by: ALT3.ASPMX.L.GOOGLE.COM
Priority: 10

Type: MX
Name: (leave blank)
Handled by: ALT4.ASPMX.L.GOOGLE.COM
Priority: 10

  1. We have to add one more TXT record:

Type: TXT
Name: (leave blank)

Text: v=spf1 include:_spf.google.com ~all

To do so:

  • Click Add a record and choose TXT from the dropdown menu.
  • Leave the Name field blank.
  • Paste the following into the Text box: v=spf1 include:_spf.google.com ~all
  • Click Add DNS Record to save the TXT record:
A screenshot of the DNS Records dialog, with the G Suite TXT record added.
  1. Remove the record showing: Email Managed by WordPress.com Email Forwarding by clicking the three dots next to the record then choosing to delete.

And you’re done! Your email will begin working in a few hours.

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Restore your Email DNS Records

If, for any reason, you need to reset your Email DNS records back to their default settings, here’s how you can accomplish that.

  1. In your dashboard, go to UpgradesDomains.
  2. Click the domain name the email is associated with.
  3. Click DNS records and then click the Manage button.
  4. To the right of the + Add a record button, click the three dots, and choose Restore DNS Records for Email:
The DNS Records screen with an arrow pointing to the elipsis menu that has the option to restore DNS records for email.

If you don’t see the “Restore DNS Records for Email” option:

  • Your email records are set up correctly
  • Your DNS is not managed through WordPress.com

Contact us if you are not able to use your email.

If you are having trouble with your email with Gmail or Google Workspace, please check our Gmail Issues page here.

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