Domains, Email, Upgrades

Add Email

Want to use a custom email address with your domain, such as info@yourgroovydomain.com? WordPress.com offers an affordable, robust, hosted email solution called Professional Email, which gives you the ease of managing it from your WordPress.com account. Additionally, we offer other solutions to meet your email needs that are described below.

To get started, go to My Site → Upgrades → Domains and click on your domain. Click Set up your email to view and select an email solution.

Before you add email, make sure you have a custom domain.

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Professional Email

Professional Email is an ideal option if you want an affordable, robust hosted email solution with the ease of managing it from your WordPress.com account. This option comes with the following features:

  • Send and receive email using your custom domain.
  • Includes email, calendar, and contact management.
  • One-click import of existing emails and contacts.

See Adding Professional Email to Your Site for more information or click here for pricing details. If you have already purchased Professional Email, here’s how to get support.


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Google Workspace (Formerly G Suite)

We also partner with Google Workspace for those who need a hosted email solution as well as the features and benefits of an office productivity suite (such as Google Drive, Docs, Sheets, and more.)

Click here for pricing information.


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Email Forwarding

If you do not need full email hosting, we also offer simple email forwarding as a free option.

  • Email Forwarding lets you use your custom domain in your email address.
  • All your mail will be forwarded to an email address you choose, but any replies will be sent from your personal email address.
  • See this support guide for more information on how to configure email forwarding.

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Other Email Providers

WordPress.com does not endorse a specific provider. Choose the provider that’s best for you based on your budget and needs.

If your domain name and DNS settings are managed at WordPress.com, you can purchase email hosting from another provider and connect your domain to it. We’ve added instructions for several popular providers below.

First, make sure you have set up an email hosting account with one of these providers:

After you’ve set up an email hosting account, you’ll need to add custom DNS records through the Domains page in order to send and receive emails. The records you need to enter depend on which email provider you choose. There is more info below.

If you’re moving from another hosting provider to WordPress.com, the easiest solution is to keep using the email provider you already have. You’ll want to contact support at your current email provider to ask for custom DNS records for email, and then enter those records by following the steps below.


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Setting Up Email From Another Provider

  • If you want to use an email provider that is not listed above, you will need to obtain the custom DNS records from your provider.
  • If the information is not available on their website and you are unsure of what to ask, please include the following paragraph when you contact your email provider:

Could you please provide me with the complete MX and/or other DNS records I will need to enter on WordPress.com’s end, so that my email on this domain will function?

The DNS records will consist of one or more MX records, and often an A record and/or a CNAME record as well. Refer to our support page about custom DNS records in order to format your records correctly. Then follow the steps below to add them to your domain:

  1. Go to Domains (My Site Upgrades →Domains).
  2. Select the domain you want to add the DNS records to.
  3. Select Change Your Name Servers and DNS Records.
  4. Select DNS Records.
  5. At the bottom, select the type of record you’d like to add from the dropdown. Enter the information provided by your email provider and click the Add New DNS Record button to save the record.
  6. Repeat this step for each record you wish to add.  It could look like this example, but with your own records displayed:

Your email should begin working in a few hours.

For more information on adding DNS records please visit our Custom DNS support page.

Examples:

MX Record

@ 10800 IN MX 50 mail.example.net.

This screenshot is showing Type, Host, Handled by and Priority examples for adding MX records.

CNAME Record

imap 10800 IN CNAME access.mail.example.net.

This screenshot is showing Type, Host and Alias Of examples for adding a CNAME record.

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Frequently Asked Questions

I followed the steps for my email provider, why isn’t my email working?

Keep in mind that it can take up to 72 hours for the DNS records to fully propagate and your email to begin working. If it has been over 72 hours and your email is still not working please contact support.

How can I access my Google Workspace webmail using a subdomain (e.g. mail.exampleblog.net)?

If you want to customize the URL for accessing your webmail, please follow the instructions on this Google Workspace support page.

Can I add email forwarding and custom email at the same time?

Only one method of email can be added to a custom domain at a time. If you add an email hosting service, your email forwarding will be removed. To set up email forwarding again, see your email hosting provider for more details.

Still confused?

Contact support.

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