SiteSideKick AI Chatbot

SiteSideKick transforms your customer support with an AI chatbot powered by your business knowledge. Unlike generic AI assistants, SiteSideKick uses Retrieval-Augmented Generation (RAG) technology to ground responses in your actual documents, significantly reducing inaccurate or fabricated answers.

Key Features

• Quick Setup – Simple integration with a single chatbot ID
• RAG Technology – Retrieval-Augmented Generation grounds responses in your knowledge base
• 24/7 Availability – Automated responses available around the clock
• Document-Based Answers – Responses sourced from your uploaded content
• Customizable Appearance – Configure colors, theme, welcome message, and suggested responses
• Conversation Analytics – Track interactions and identify common questions
• Security Features – JWT authentication, rate limiting, and domain validation
• Usage Limits – Subscription-based message quotas and storage controls

How It Works

1. Create Your Account – Sign up at SiteSideKick.io (14-day free trial available)
2. Upload Your Content – Add documents, FAQs, and support articles to build your knowledge base
3. Configure Your Chatbot – Customize appearance, welcome message, and suggested responses
4. Get Your Chatbot ID – Copy the ID from your SiteSideKick dashboard
5. Install This Plugin – Enter your Chatbot ID in WordPress settings
6. Go Live – Your AI chatbot is now active on your WordPress site

Why SiteSideKick?

Automate Repetitive Questions Handle common inquiries automatically while your team focuses on complex customer issues.

Provide Instant Responses Reduce customer wait times with immediate, relevant answers from your knowledge base.

Scale Customer Support Handle increased interaction volume without proportionally expanding your support team.

Simple Integration No coding required—just add your Chatbot ID to get started.

What You Need

• A SiteSideKick account (sign up at https://www.sitesidekick.io)
• An active subscription (14-day free trial available, see pricing at https://www.sitesidekick.io/pricing)
• Your Chatbot ID from the SiteSideKick dashboard

External services

This plugin relies on the SiteSideKick service (https://www.sitesidekick.io) to provide AI-powered chatbot functionality. The plugin cannot function without this external service.

Chatbot widget script

On every page load of your WordPress site, the plugin loads a JavaScript chatbot widget from SiteSideKick’s CDN: https://chatbot-page.pages.dev/chatbot.js

This script renders the chat interface on your site. No user data is sent when loading the script itself.

Chat API requests

When a visitor interacts with the chatbot, the widget sends the following data to the SiteSideKick API:

• The visitor’s chat messages
• Your Chatbot ID (configured in the plugin settings)
• The domain of your WordPress site (for authentication)

This data is sent each time a visitor sends a message in the chatbot. The API processes the message using Retrieval-Augmented Generation (RAG) to return a response based on the documents you have uploaded to your SiteSideKick account.

SiteSideKick service links:

• Terms of Service: https://www.sitesidekick.io/terms-of-service
• Privacy Policy: https://www.sitesidekick.io/privacy-policy

Support

Need help?

• Visit our Integration Guide
• Contact Support
• Email: support@sitesidekick.io

About SiteSideKick

SiteSideKick is an AI-powered customer support platform that helps businesses automate common support interactions. Our Retrieval-Augmented Generation (RAG) technology connects advanced AI models to your business knowledge base, enabling contextual, document-grounded responses to customer inquiries.

Learn more at https://www.sitesidekick.io