Having Site Troubles? Contact WordPress.com Support

Whether you’re a seasoned blogger, small business owner, or are just starting out, you might occasionally hit a bump on your journey and may need to get in touch with a WordPress.com support staff member. Fortunately, WordPress.com offers several avenues to assist you.

So, how do you reach WordPress.com support when you need it? Here’s how to get the help you need, including one that puts you in touch with someone in real-time.

Does WordPress.com have a support phone number?

Good question. The answer is yes — and no.

WordPress.com does have a toll free number you can call: 1-877 273-3049. When you dial the WordPress.com phone number, you’ll hear a recorded message with menu options. If you press “2” for support, the recording will direct you to visit the WordPress.com support section for help from our team of Happiness Engineers.

So, yes. You can call the WordPress phone number, 1-877 273-3049, to contact support, but the best way to get help is right here on our website. If you’re a WordPress.com customer and want help over the phone, we provide one-on-one concierge support through scheduled Quick Start Sessions.

While there are different levels of support available depending on your WordPress.com pricing plan, our Happiness Engineers won’t ask for money to fix your website. All customers on our paid plans receive free email and basic live chat support. Free plan subscribers can take advantage of support documentation and forums.

You should be aware, however, that there are companies that may try to trick you into paying them to help you fix common problems with a WordPress.com website. You may encounter other alleged support phone numbers in Google search results, but they are not associated with WordPress.com or WordPress.org. Be careful of scams.

Support documentation

Support documentation is the best place to start to get your common WordPress.com questions answered. You’ll find a library of documents and video tutorials to assist you, whether you’re starting a WordPress.com website, writing content, or searching for customization options. With a little sleuthing, you will likely find the answers to many of your queries.

Support forum

The WordPress.com forum is here to help during the times when you need a little extra assistance or to troubleshoot with another person. Anyone can post a question, which will be answered by a WordPress.com staff member or an experienced WordPress.com community expert. There’s even support documentation for getting help in the forums!

For all self-hosted WordPress.org users, check out the WordPress.org forum.

Live chat support

Although there isn’t a WordPress.com contact number, you can still get assistance from someone in real time. Live Chat support connects you to a Happiness Engineer when you can’t find an answer to your question in support documentation or on the support forum. It’s available to WordPress.com subscribers with Personal, Premium, or Business plans. Chat is available 24 hours a day, Monday through Friday, and for extended hours on the weekend, too.

To get started, fill out a Contact Us form while signed in to your WordPress.com account. A Happiness Engineer will respond to your question. In the event that every Happiness Engineer is busy helping other customers or the chat service is closed, you will receive an answer via email. Please note that this option is not available for self-hosted WordPress.org users or those with free WordPress.com accounts.

Whether you need assistance setting up your WordPress site or have a specific question, the official WordPress Happiness team is here to lend a helping hand.

Thousands of small businesses and online stores call WordPress.com home.

Whether you’re looking to promote your business or share your story, we have a plan that’s right for you.

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ABOUT THE AUTHOR

Bev Feldman

Bev Feldman is a Boston-based jewelry designer, blogger, and freelance writer specializing in eCommerce, blogging, small business, and parenting. She's passionate about eco-friendly living, which you can read about in her personal blog, bevgoesgreen.com.

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