Having Site Troubles? Contact WordPress.com Support

Whether you’re a seasoned blogger, small business owner, or are just starting out, you might occasionally hit a bump on your journey and may need to get in touch with a WordPress.com support staff member. Fortunately, WordPress.com offers several avenues to assist you.

So, how do you reach WordPress.com support when you need it? Here are three ways to get the help you need, including one that puts you in touch with someone in real time.

Support Documentation

Support documentation is the best place to start to get your common WordPress.com questions answered. You’ll find a library of documents and video tutorials to assist you, whether you’re starting a WordPress.com website, writing content, or searching for customization options. With a little sleuthing, you will likely find the answers to many of your queries.

Support Forum

The WordPress.com forum is here to help during the times when you need a little extra assistance or to troubleshoot with another person. Anyone can post a question, which will be answered by a WordPress.com staff member or an experienced WordPress.com community expert. There’s even support documentation for getting help in the forums!

For all self-hosted WordPress.org users, check out the WordPress.org forum.

Live Chat Support

Although there isn’t a WordPress.com contact number, you can still get assistance from someone in real time. Live Chat support connects you to a Happiness Engineer when you can’t find an answer to your question in support documentation or on the support forum. It’s available to WordPress.com subscribers with Personal, Premium, or Business plans. Chat is available 24 hours a day, Monday through Friday, and for extended hours on the weekend, too.

To get started, fill out a Contact Us form while signed in to your WordPress.com account. A Happiness Engineer will respond to your question. In the event that every Happiness Engineer is busy helping other customers or the chat service is closed, you will receive an answer via email. Please note that this option is not available for self-hosted WordPress.org users or those with free WordPress.com accounts.

Whether you need assistance setting up your WordPress site or have a specific question, the official WordPress Happiness team is here to lend a helping hand.

Thousands of small businesses and online stores call WordPress.com home.

Whether you’re looking to promote your business or share your story, we have a plan that’s right for you.

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Bev Feldman

Bev Feldman is a Boston-based jewelry designer, blogger, and freelance writer specializing in eCommerce, blogging, small business, and parenting. She's passionate about eco-friendly living, which you can read about in her personal blog, bevgoesgreen.com.

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