WP Portfolio plugin error

  • angiecui · Member ·

    WP Portfolio plugin error. I’ve asked Siteground, and they said all good from their side. Here is the error message on my website:
    Warning: DOMDocument::loadXML(): Start tag expected, ‘<' not found in Entity, line: 1 in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php on line 684

    Warning: simplexml_import_dom(): Invalid Nodetype to import in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php on line 685

    Fatal error: Uncaught Error: Call to a member function children() on null in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php:689 Stack trace: #0 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(627): WPPortfolio_xml_processReturnData('404 – Not found…') #1 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(511): WPPortfolio_checkWebsiteThumbnailCaptured('https://www.abc…', Array) #2 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(400): WPPortfolio_getCachedThumbnail('https://www.abc…', '/home/customer/…', 'http://angiecui…', 'http://angiecui…', Array, false) #3 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php(432): WPPortfolio_getThumbnail('https://www.abc…', false) #4 /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/wp-portfolio.p in /home/customer/www/angiecui.com/public_html/wp-content/plugins/wp-portfolio/lib/thumbnailer.inc.php on line 689

    How can I fix? I tried to deactivate the plug but didn't work. Please assist. thanks

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staartmees · Member ·

    We can’t help you as your site isn’t running on the wordpress.com platform nor can we help with third party plugins. You must contact that plugin support to solve this problem.

  • angiecui · Member ·

    but this is a WP portfolio plugin. That’s what siteground told me to contact wordpress

  • angiecui · Member ·

    this isnt a third party plugin. It’s WordPress portfolio plugin.

  • fstat · Staff ·

    The forum you posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

    WordPress.com vs. WordPress.org

    So, please, to get help with your issue, post in the WordPress.org support forums:

    https://wordpress.org/support/forums/

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